Daniel Mahdiani
Bothell,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Sales and Service Technician
Les Schwab
Bothell, WA
07.2023 - 12.2023
- Demonstrated knowledge of products and services to properly present warranties, promotions and advertisements.
- Assessed and diagnosed customer needs for tires, services and other products, responded to questions and delivered superior service resulting in repeat business.
- Inspected tires for defects and wear, measured tread depth and determined need for replacement.
- Evaluated brake systems and installed or repaired pads and drums for optimal performance.
- Changed and rotated tires for customers to provide safety and maximize customer service rankings.
- Used tools, parts and equipment to maintain and repair customer tires.
- Managed safe vehicle raising and lowering using hydraulic jacks.
- Collaborated with team members to fulfill sales and service requests.
- Analyzed customer feedback data to recommend improvements in service quality.
- Built and maintained relationships with peers and upper management to drive team success.
Aircraft Maintenance Technician
Aviation Technical Services
Everett, WA
08.2022 - 01.2023
- Has intermediate knowledge of all areas of the aircraft and assigned work area
- Repair, modify, replace or otherwise perform routine aircraft maintenance work in specialized area of aircraft
- Develop repair schemes utilizing SRM or Engineering data
- Communicate effectively with other maintenance personnel at all levels by keeping co-workers and leadership apprised of work progress and difficulties as they arise
- Complete job assignments in a timely manner
- Complete on-the-job-training (OJT) forms and required reading
- Read and interpret manufacturer and airline maintenance manuals, service bulletins, drawings and other specifications to determine feasibility and method of repair, replacement or modification
- Conduct operational tests
- Help with general clean-up of work area
- Responsible for accurately clocking to jobs
- Regular and prompt attendance
- Effective and appropriate conduct with co-workers.
Sales and Service Technician
Verizon
Kirkland, WA
12.2019 - 07.2022
- Maintained knowledge of sales and promotions, return policies and security practices.
- Prepared merchandise for purchase or rental.
- Provided technical support to customers with existing devices and troubleshooted issues they were having.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Verified customer's identity before activating new devices.
- Worked closely with team members to ensure all customer requests were fulfilled quickly and accurately.
- Ensured compliance with company policies by monitoring customer interactions for quality assurance purposes.
- Greeted customers to determine wants or needs.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Attended training sessions to stay abreast of new technology trends related to cell phones and accessories.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Participated in weekly team meetings with managers to review progress on goals and discuss challenges faced during the week.
- Prepared sales reports and actively engaged with leadership to determine tactics for propelling profitability.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Wireless Specialist
Wireless Advocates
Woodinville, WA
08.2019 - 12.2019
- Maintained knowledge of sales and promotions, return policies and security practices.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Attended training sessions as required by management for continuing education purposes.
- Achieved established sales targets by generating new customer accounts.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Answered incoming calls from potential customers, provided product information and answered questions.
- Maintained up-to-date knowledge of all products and services available through the company.
Education
Associate in Business -
Lake Washington Institute of Technology
04.2021
High school or equivalent -
Inglemoor High School
06.2019
Skills
- Sales
- B2B sales
- Product and Service Knowledge
- Customer Relations
- Mechanical Systems
- Vehicle Inspections
- Hand and Power Tools
- Troubleshooting
- Work Order Management
- Safety Procedures
- Diagnostics Systems
Timeline
Sales and Service Technician
Les Schwab
07.2023 - 12.2023
Aircraft Maintenance Technician
Aviation Technical Services
08.2022 - 01.2023
Sales and Service Technician
Verizon
12.2019 - 07.2022
Wireless Specialist
Wireless Advocates
08.2019 - 12.2019
Associate in Business -
Lake Washington Institute of Technology
High school or equivalent -
Inglemoor High School