Austin Dossey
Summary
Austin is a hard working and dedicated employee with a passion for building relationships with customers and co-workers. Austin loves understanding the wants and needs of the client to assist them in making the buying decision the customer truly want. This is accomplished by building strong bonding and rapport, setting expectations for the sales process with "up-front contracts," and empowering the customer with information needed to make a satisfying purchase. Over the past 20 years Austin has worked with thousands of customers and clients and has a 5 star rating on employer websites, Google reviews, and Yelp.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Garage Door Sales and Service Technician
Precision Door Service
06.2021 - 12.2024
- Sold and performed routine and complex maintenance tasks on various garage door systems to prolong their lifespan and prevent future malfunctions.
- Met and exceeded personal and company revenue goals by selling and servicing garage doors totaling over $1.3 million in total sales/work for the past 3.5 years.
- Assisted with inventory management by accurately tracking parts used for each job, reducing waste and maintaining adequate stock levels.
- Educated clients on proper garage door usage, maintenance, and safety precautions, promoting a positive company image.
- Increased repeat business through exceptional customer service and followups.
- Conducted initial consultations with potential clients to assess their specific needs before recommending appropriate products or services.
- Assisted in training new technicians on company procedures, best practices, and safety protocols, contributing to a well-prepared team.
- Promoted a positive work environment by maintaining open communication with team members and fostering collaboration on challenging projects.
- Provided accurate cost estimates for garage door repairs and installations, resulting in increased client trust.
Personal Trainer Manager
Lifetime Fitness Center
01.2010 - 05.2020
- Managed a team of personal trainers to ensure high-quality services and client satisfaction.
- Mentored junior personal trainers, sharing industry best practices and fostering professional growth.
- Cultivated strong relationships with clients through attentive service, leading to numerous referrals for additional business.
- Organized special events such as fitness challenges or workshops to engage existing members and attract new clientele.
- Increased client retention by developing customized workout plans and providing consistent progress tracking.
- Met or exceeded monthly revenue and training goals.
- Provided individualized fitness assessments, program designs and nutrition counseling services.
- Helped clients set and achieve health and wellness goals.
Education
Bachelor of Science - Exercise Science
Ball State University
Muncie, IN05-2009
Skills
- Sales
- Customer Service
- Systems and Processes
- Bonding and Rapport
- Meets and Exceeds Company Financial Goals
- Proficient in Maintenance and Repairs
- Teamwork
- Attention to Detail
- Diagnosing and Solving Problems
- Excellent Communication
- Thorough Inspection
- Customer Satisfaction
Certification
IDEA Certified
Timeline
Garage Door Sales and Service Technician
Precision Door Service
06.2021 - 12.2024
Personal Trainer Manager
Lifetime Fitness Center
01.2010 - 05.2020
IDEA Certified
Bachelor of Science - Exercise Science
Ball State University
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