Daniel Majeski
Rocky River,OH
Summary
Spearheaded development of long-term client relationships through strategic partnerships.
Overview
28
28
years of professional experience
Work History
Client Relations Consultant | Compliance Operations Consultant
National Associates, Inc.
Cleveland, OH, USA
05.2017 - Current
- Support sales growth objectives through client onboarding and follow-up to prospective clients
- Partners with management for new business development in preparation, execution, and
- Obtain necessary information from investment platforms for clients
- Manage the accounting and billing processes for the firm
- Gather data on platform revenue sharing programs and articulate proposal details to prospects and business partners
- Create RFP using competitive pricing and prepare
- Facilitate the onboarding process involving client paperwork, obtaining required takeover documents, uploading client information in CRM system, billing set-up
- Coordinate implementation process with investment platforms, completing required forms and welcome materials
- Oversee plan terminations, including initial planning, timeline development, communication, and execution of required actions.
- Use various benchmarking tools, overseeing repricing efforts with review of fee benchmarking and plan expenses for comparison of the client's pricing to the market
- Provides proactive consultation regarding plan design and plan administration
- Effectively manages vendor and advisor relationships, making long lasting partnerships
- Provides oversight of client transition and implementation projects between vendors
- Maintains and updates client database with administrative and plan updates
- Provide premier client service and plan administration for a book of 20 DC plans - 401(k), 401(a), Profit Sharing, Money Purchase Plans, DB/DC Combo
- Perform compliance and non-discrimination testing - ADP/ACP, Top Heavy, 415, 414(s), 410(b), 401(a)(4)
- Review peer administration - approximately 400 plans
- Plan Document Review and Consulting
- Census review and calculation of eligibility
- Identify and resolve plan discrepancies using the IRS (EPCRS)
- Ensure compliance with DOL and IRS
- Calculation and allocation of annual employer contributions and forfeitures - Safe Harbor, Basic Match, Enhanced Match, non-Elective, New Comparability/Cross-Tested and Pro-Rata
- Preparation of annual valuations and completion of IRS and DOL reporting - Forms 5500, 5330, 1099-R, 8955-SSA
- Financial reconciliation of trust accounting statements from multiple financial investment institutions
- Interpretation and application of legal documents, IRS and DOL regulations
- Research and resolve issues for clients; from payrolls to IRS correspondence
- Build and maintain relationships with clients, internal contacts and outside strategic partners through good communication and timely response
- Subsidiary of Farmers National Bank, Cleveland, OH
Senior Plan Analyst
Charles Schwab
Richfield, OH, USA
03.2014 - 09.2015
- Daily plan/trust administration and analysis of investment data using Excel and accounting reports
- Primary support to the Team Manager, accomplishing plan/trust administration and analysis
- Partnering with peers and internal and external clients, providing solutions and timely resolution
- Scheduling Mutual fund mapping updates and reconciling plan accounts
- Demonstrated effective decision making regarding client service issues
- Responsible for complying with ERISA rules and regulations relating to plan administration
- Proactive in identifying process improvement needs to systems, audit controls, policies and procedures
- Richfield, OH
Senior Plan Analyst
Charles Schwab
Richfield, OH, USA
03.2014 - 09.2015
- Daily plan/trust administration and analysis of investment data using Excel and accounting reports
- Primary support to the Team Manager, accomplishing plan/trust administration and analysis
- Partnering with peers and internal and external clients, providing solutions and timely resolution
- Scheduling Mutual fund mapping updates and reconciling plan accounts
- Demonstrated effective decision making regarding client service issues
- Responsible for complying with ERISA rules and regulations relating to plan administration
- Proactive in identifying process improvement needs to systems, audit controls, policies and procedures
- Richfield, OH
Transition Manager, Institutional Client Services
Wilmington Trust Company
Phoenix, AZ, USA
10.2012 - 08.2013
- Managed the conversion process for internal and external clients, including trust operations, compliance, and sales departments
- Involved in all aspects of client conversion transactions including legal, accounting, risk management, operations and service support
- Built and managed relationships servicing numerous important client advisors and third party administrators
- Developed a thorough knowledge of internal systems, processes, and procedures
- Cross selling and communication of sales products and services offered by Institutional Client Services
- Demonstrated effective decision making regarding client service issues
- Trained and mentored new personnel on team policies and procedures
- Phoenix, AZ
Transition Manager, Institutional Client Services
Wilmington Trust Company
Phoenix, AZ, USA
10.2012 - 08.2013
- Managed the conversion process for internal and external clients, including trust operations, compliance, and sales departments
- Involved in all aspects of client conversion transactions including legal, accounting, risk management, operations and service support
- Built and managed relationships servicing numerous important client advisors and third party administrators
- Developed a thorough knowledge of internal systems, processes, and procedures
- Cross selling and communication of sales products and services offered by Institutional Client Services
- Demonstrated effective decision making regarding client service issues
- Trained and mentored new personnel on team policies and procedures
- Phoenix, AZ
Communications Analyst, Pharmacy Benefit Management
CVS Caremark
Scottsdale, AZ, USA
09.2011 - 09.2012
- Implemented policies and procedures, resulting in increased efficiency and productivity
- Proactive in coordinating multiple cross functional projects for business impact
- Partnered with internal technical resources to develop best practice results
- Analyzed and improved reporting documentation, optimizing department results
- Developed solutions for improving the production communication process
- Managed team work flow, resulting in an optimal client experience
- Reconciled billing invoices revealing accurate financial impacts
- Created policies and procedure training materials for Medicare Part D Communications team
- Compliant with Centers for Medicare and Medicaid quality standards and timeliness
- Trained team through new project solutions for business improvement
- Enhanced and delivered reporting formats using Access databases and Pivot Tables
- Scottsdale, AZ
Communications Analyst, Pharmacy Benefit Management
CVS Caremark
Scottsdale, AZ, USA
09.2011 - 09.2012
- Implemented policies and procedures, resulting in increased efficiency and productivity
- Proactive in coordinating multiple cross functional projects for business impact
- Partnered with internal technical resources to develop best practice results
- Analyzed and improved reporting documentation, optimizing department results
- Developed solutions for improving the production communication process
- Managed team work flow, resulting in an optimal client experience
- Reconciled billing invoices revealing accurate financial impacts
- Created policies and procedure training materials for Medicare Part D Communications team
- Compliant with Centers for Medicare and Medicaid quality standards and timeliness
- Trained team through new project solutions for business improvement
- Enhanced and delivered reporting formats using Access databases and Pivot Tables
- Scottsdale, AZ
Team Leader, Retirement Plan Services
Charles Schwab
Richfield, OH, USA
01.2003 - 12.2011
- Resolved complex client benefit issues for participant account distributions
- Recommended paperless reporting solutions for continuous improvement and optimal efficiency
- Effectively communicated business requirements and procedural changes through written documentation
- Presented in team meetings, communicating issues and opportunities for service improvement
- Managed multiple project improvements for speed and accuracy of participant requests
- Expert for recordkeeping and multiple department systems, resolving technical problems
- Worked closely with team members to ensure efficient and accurate plan documentation changes
- Investigated daily outages and errors through system reporting and management dashboard
- Primary operations management contact, supporting relationships with internal client service partners
- Educated internal departments on new systems, including new system documentation
- Exceeded service standard expectations with superior distribution processing quality and efficiency
- Responsible for the development and training of 10 team members
- Workflow and imaging solutions system subject matter expert and tester
- Richfield, OH; Phoenix
Team Leader, Retirement Plan Services
Charles Schwab
Richfield, OH, USA
01.2003 - 12.2011
- Resolved complex client benefit issues for participant account distributions
- Recommended paperless reporting solutions for continuous improvement and optimal efficiency
- Effectively communicated business requirements and procedural changes through written documentation
- Presented in team meetings, communicating issues and opportunities for service improvement
- Managed multiple project improvements for speed and accuracy of participant requests
- Expert for recordkeeping and multiple department systems, resolving technical problems
- Worked closely with team members to ensure efficient and accurate plan documentation changes
- Investigated daily outages and errors through system reporting and management dashboard
- Primary operations management contact, supporting relationships with internal client service partners
- Educated internal departments on new systems, including new system documentation
- Exceeded service standard expectations with superior distribution processing quality and efficiency
- Responsible for the development and training of 10 team members
- Workflow and imaging solutions system subject matter expert and tester
- Richfield, OH; Phoenix
Plan Analyst, Retirement Plan Services
Keybank
Brooklyn, OH, USA
01.1998 - 01.2003
- Researched and prepared data for custom reports, including quarterly and annual valuations
- Responsible for servicing large market and small market 401(k) benefit accounts
- Served as the primary day to day contact for clients, communicating plan needs
- Reviewed and analyzed systems and programs, implementing corrective actions
- Identified plan sponsor needs, providing appropriate data for testing of plans
- Brooklyn, OH
Plan Analyst, Retirement Plan Services
Keybank
Brooklyn, OH, USA
01.1998 - 01.2003
- Researched and prepared data for custom reports, including quarterly and annual valuations
- Responsible for servicing large market and small market 401(k) benefit accounts
- Served as the primary day to day contact for clients, communicating plan needs
- Reviewed and analyzed systems and programs, implementing corrective actions
- Identified plan sponsor needs, providing appropriate data for testing of plans
- Brooklyn, OH
Education
B.A - undefined
The Ohio State University
Columbus, OhioSkills
- Relationship Building
- Team Leadership
- Client Services
- Plan Administration
- Marketing Development
- Plan Compliance Testing
- Plan Design Reviews
- Plan Document Preparation
- IRS Reporting
- Communication
- Advisor Management
- Cross Selling
Software Programs
- ASC
- FT Williams
- PensionPro
- Microsoft Suite
- Microsoft Teams
- QuickBooks
Timeline
Client Relations Consultant | Compliance Operations Consultant
National Associates, Inc.
05.2017 - Current
Senior Plan Analyst
Charles Schwab
03.2014 - 09.2015
Senior Plan Analyst
Charles Schwab
03.2014 - 09.2015
Transition Manager, Institutional Client Services
Wilmington Trust Company
10.2012 - 08.2013
Transition Manager, Institutional Client Services
Wilmington Trust Company
10.2012 - 08.2013
Communications Analyst, Pharmacy Benefit Management
CVS Caremark
09.2011 - 09.2012
Communications Analyst, Pharmacy Benefit Management
CVS Caremark
09.2011 - 09.2012
Team Leader, Retirement Plan Services
Charles Schwab
01.2003 - 12.2011
Team Leader, Retirement Plan Services
Charles Schwab
01.2003 - 12.2011
Plan Analyst, Retirement Plan Services
Keybank
01.1998 - 01.2003
Plan Analyst, Retirement Plan Services
Keybank
01.1998 - 01.2003
B.A - undefined
The Ohio State University