Daniel Malone
West Bend,WI
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows and Linux systems. Proven skill in resolving problems quickly on first call.
Overview
3
3
years of professional experience
Work History
Library Associate
West Bend Community Memorial Library
06.2023 - 08.2023
- Enhanced library user experience by providing exceptional customer service and assisting with information requests.
- Streamlined book circulation process for improved efficiency and reduced wait times for patrons.
- Logged Library material into library database.
- Helped get books ready for pickup to be taken to other local libararies.
Kitchen Assistant
Gateway Cafe
06.2021 - 08.2021
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Maintained strict compliance with food safety regulations, ensuring high-quality meals for patrons.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Utilized knife skills to expertly chop, slice, and dice ingredients as needed for recipes.
- Reduced cross-contamination risks by strictly adhering to sanitation protocols when handling allergens.
- Assisted in reducing kitchen waste through careful portion control measures.
- Cleaned and organized kitchen stations to promote team efficiency.
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Ensured proper storage of ingredients to maintain freshness and reduce waste.
Assistant Chef
Krimmers Restaurant
07.2020 - 08.2020
- Enhanced guest satisfaction by consistently preparing and presenting high-quality dishes in a timely manner.
- Maintained a clean and organized workspace, contributing to an efficient and productive kitchen environment.
- Received and inspected food deliveries, guaranteeing the use of fresh and high-quality ingredients.
- Reduced food waste by closely monitoring ingredient usage and implementing effective portion control measures.
- Ensured compliance with all health and safety regulations, maintaining a safe work environment for all employees.
- Managed time efficiently when completing multiple tasks, ensuring smooth flow of kitchen operations during busy service periods.
- Assisted head chef in cooking dishes according to ingredients.
- Chopped ingredients and garnishes.
- Cleaned kitchen work area by sanitizing all cooking equipment, utensils and counters.
- Stored food safely and orderly in freezer and refrigerator.
Education
Associate of Arts - Information Technolgy-Technical Support Specialist
Moraine Park Technical College
Fond Du Lac, WI12.2024
High School Diploma -
West Bend High School
West Bend, WI06.2020
Skills
- Circulation services
- Shelving Organization
- Circulation desk
- Network Administration
- Security Protocols
- Application support
- Disaster Recovery Planning
- Incident Management
- Mobile Device Management
- Help Desk Support
- Patch management
- System Configuration
- Wireless Networking
- Virtualization Technologies
- Server maintenance
- Hardware Installation
- Data Backup Management
- Active Directory Management
- Operating System Support
- Printer Support
- Remote Desktop Support
- Ticketing System Experience
- Network diagnostics
- Videoconferencing
- Performance Testing
- Customer Service
- Desktop support
- Technical Support
- Hardware diagnostics
- Data Recovery
- Software Installation
- User Support
- User credential management
- Ticket support system management
- TCP/IP
- Hardware upgrades
- Network configuration
- LAN/WAN
- Linux Support
Timeline
Library Associate
West Bend Community Memorial Library
06.2023 - 08.2023
Kitchen Assistant
Gateway Cafe
06.2021 - 08.2021
Assistant Chef
Krimmers Restaurant
07.2020 - 08.2020
Associate of Arts - Information Technolgy-Technical Support Specialist
Moraine Park Technical College
High School Diploma -
West Bend High School
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