Daniel Martinez
Miami,FL
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.
Overview
2
2
years of professional experience
Work History
Cashier/costumer Services, Cook
Wendy's
Miami, AZ
02.2023 - Current
- Processed refunds for worn, damaged and broken merchandise.
- Worked closely with front-end staff to assist customers.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Accepted cash and credit card payments, issued receipts and provided change.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Built and maintained productive relationships with employees.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cashier/Costumer Service, Stocker
Walgreens
Miami, FL
09.2022 - 01.2023
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Collected payments and provided accurate change.
- Processed refunds for worn, damaged and broken merchandise.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Performed other duties as assigned by management.
- Helped with purchases and signed customers up for rewards program.
- Maintained work area and kept cash drawer organized.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered customer inquiries regarding store policies and procedures.
Cashier/Costumer Service
Burger King
Miami, FL
04.2022 - 09.2022
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Collected payments and provided accurate change.
- Processed refunds for worn, damaged and broken merchandise.
- Stocked shelves with merchandise when needed.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained work area and kept cash drawer organized.
- Answered customer inquiries regarding store policies and procedures.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Associate of Arts - Mechanical Engineering
Miami Dade College
Miami, FL06-2022
High School Diploma -
Miami Coral Park Senior High School
Miami, FL06-2020
Bachelor of Arts - Engineering Mechanics
Florida International University
Miami, FLSkills
- Customer Assistance
- Cash Handling
- Product Recommendations
- Cash Register Operation
- Payment Processing
- Payment Collection
- ID Verification
- Drawer Balancing
- Organizational Abilities
- Conflict Resolution
- Cleaning and Sanitizing
- Ordering and Stocking
- Retail Merchandising
- Cash Management
- Customer Service
- Customer Service Excellence
Timeline
Cashier/costumer Services, Cook
Wendy's
02.2023 - Current
Cashier/Costumer Service, Stocker
Walgreens
09.2022 - 01.2023
Cashier/Costumer Service
Burger King
04.2022 - 09.2022
Associate of Arts - Mechanical Engineering
Miami Dade College
High School Diploma -
Miami Coral Park Senior High School
Bachelor of Arts - Engineering Mechanics
Florida International University