Daniel Martinez
Appleton,WI
Summary
Experienced and results-driven professional with a decade of expertise in customer service and team leadership across the retail and food industry. Demonstrated success in achieving key metrics within tight timelines, leading to increased team efficiency and sustained customer retention. Proficient in interpersonal and written communication, with a strong collaborative spirit. Committed to continuous professional development and ongoing education in areas of interest. Actively seeking a role to apply and enhance my skills while contributing to the ongoing success of an organization.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Walmart
Appleton, WI
11.2017 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Initiated friendly conversation with customers to determine level of assistance required.
- Demonstrated knowledge of store products and services.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Used product knowledge to suggest items to match client needs.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Retail Department Manager
Walmart
Appleton, WI
08.2021 - 06.2022
- Developed and implemented customer service standards to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner, documented issues in the CRM system.
- Reviewed weekly sales reports and identified areas for improvement in order to reach sale goals and customer retention.
- Conducted performance reviews, provided feedback and coached employees on ways to improve their skills.
- Supervised a team of associates, providing leadership and guidance while ensuring goals were met.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Soccer Coach
Appleton East High School
Appleton, WI
08.2022 - Current
- Organized and led drills to improve player technique and tactical awareness.
- Developed team strategies, tactics, formations, and set plays for competitive matches.
- Provided feedback to athletes on their performance in practice sessions and competitive matches.
- Mentored athletes on sportsmanship and teamwork skills in order to build a positive team dynamic.
- Communicated with parents regarding their child's development, both athletically and academically.
- Prepared athletes for games with well-coordinated schedule of practices and individual training.
- Assessed player abilities and assigned positions according to individual strengths.
Education
Associate of Science - Echocardiography
Northeast Wisconsin Technical College
Green Bay, WI05-2026
High School Diploma -
Appleton East High School
Appleton, WI06-2020
Skills
- A decades worth of Customer Service
- Proficient in Spanish
- Attention to detail
- Time Management
- Adaptive Team Player
- Relationship Building
- Interpersonal and Written Communication
- Multi-Task Management
- Follow-Up Skills
- Problem-Solving Abilities
- Leadership
- Active Listening
- Critical Thinking
- Quick Learner
- Organizational Skills
Languages
Spanish
Professional
Volunteer and Coaching
In my free time, I actively volunteer as a soccer coach across various age groups. While pursuing a soccer coaching license, I am dedicated to staying informed about diverse coaching methods. I find fulfillment in guiding and educating young individuals in a sport I am passionate about, witnessing their enjoyment and fostering a positive learning environment.
Timeline
Soccer Coach
Appleton East High School
08.2022 - Current
Retail Department Manager
Walmart
08.2021 - 06.2022
Retail Sales Associate
Walmart
11.2017 - Current
Associate of Science - Echocardiography
Northeast Wisconsin Technical College
High School Diploma -
Appleton East High School