Daniel Mastromatteo
Woburn,MA
Summary
Dynamic Communications Manager with 6 years of continuous advancement in multiple EMS companies. Offering excellent system management and organizational skills with a proven track record in adapting to continuously changing incidents and resource requirements.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Communications Manager
Armstrong Ambulance Service
07.2024 - Current
- Effectively manage EMD Certified Dispatchers while overseeing proper use of resources for 4 primary 911 city contracts along with a number of mutual aid contracts.
- Effectively manage the hospital coordinators out of Winchester Hospital and Melrose-Wakefield Hospital.
- Review, develop, and implement communications center protocols that have a company wide impact.
- Ensures compliance with all federal and state communications mandates, operating procedures and data entry compliance for Armstrong Ambulance Service.
- Ensures coordination of policies and procedures with Field Operations Managers/Supervisors.
- Ensures compliance with all local, state and federal regulations for records management.
- Ensures the proper operation of all dispatch computer systems, dispatch two-way radio systems and field operations two-way radio systems to include mobile radios, portable radios and cellular phone equipment.
EMS Facilitator/Coordinator
Armstrong Ambulance Service
06.2023 - 07.2024
- Answers clinical, logistical, or insurance questions regarding medical transportation for patients or their families.
- Communicates effectively with EMS agencies, physicians, and other healthcare providers.
- Acts as the subject matter expert on the facility needs and transport patterns.
- Acts as the subject matter expert on Massachusetts EMS Protocols
- Works with the EMS and Hospital Management teams to improve efficiencies within the hospital system
- Acts as the one of the points of contact for EMS for the entire Tufts System for Hospital Management. Which include Tufts Medical Center, Lawrence Memorial Hospital, Melrose-Wakefield Hospital, Lowell General Hospital, Lowell General Saints Hospital.
Education
Masters of Public Administration - Emergency Management
Anna Maria College
Paxton, MABachelor of Arts - Political Science
Westfield State University
Westfield, MA12.2021
Skills
Public Speaking
Coordination of Assets
Interpersonal Skills
Attention to Detail
Patient Care
Management
Time-Management
Certification
Emergency Medical Dispatcher - IAED EMD
Emergency Medical Technician - NREMT & MA
Timeline
Communications Manager
Armstrong Ambulance Service
07.2024 - Current
EMS Facilitator/Coordinator
Armstrong Ambulance Service
06.2023 - 07.2024
Masters of Public Administration - Emergency Management
Anna Maria College
Bachelor of Arts - Political Science
Westfield State University
Emergency Medical Dispatcher - IAED EMD
Emergency Medical Technician - NREMT & MA
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