Daniel McCarty
BALL GROUND,GA
Summary
Helpful customer service professional with 5 years of experience supporting and connecting with customers. Tech-savvy and skilled with computers, I quickly adapt to new tools and troubleshoot issues. Staying current on products and trends allows me to provide top-notch service. Eager to bring my customer-focused and technical skills to a customer service or tech support role.
Overview
7
7
years of professional experience
Work History
Sales Associate
Dick's Sporting Goods, Inc
03.2023 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Restaurant Team Member
Panda Express
08.2018 - 03.2020
- Operated register to process payments and collect cash payment for order totals.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Cultivated warm relationships with regular customers.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Education
Associate of Science - Cyber Security
Chattahoochee Technical College
Canton, GA12-2025
Skills
- Upselling
- Customer engagement
- Problem-solving skills
- Product recommendations
- Product guidance
- Customer service
- Retail store operations
Languages
English
Native or Bilingual
Timeline
Sales Associate
Dick's Sporting Goods, Inc
03.2023 - Current
Restaurant Team Member
Panda Express
08.2018 - 03.2020
Associate of Science - Cyber Security
Chattahoochee Technical College
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