Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel McCarty

BALL GROUND,GA

Summary

Helpful customer service professional with 5 years of experience supporting and connecting with customers. Tech-savvy and skilled with computers, I quickly adapt to new tools and troubleshoot issues. Staying current on products and trends allows me to provide top-notch service. Eager to bring my customer-focused and technical skills to a customer service or tech support role.

Overview

7
7
years of professional experience

Work History

Sales Associate

Dick's Sporting Goods, Inc
03.2023 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Restaurant Team Member

Panda Express
08.2018 - 03.2020
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Cultivated warm relationships with regular customers.
  • Trained new employees by demonstrating tasks and coaching during daily activities.

Education

Associate of Science - Cyber Security

Chattahoochee Technical College
Canton, GA
12-2025

Skills

  • Upselling
  • Customer engagement
  • Problem-solving skills
  • Product recommendations
  • Product guidance
  • Customer service
  • Retail store operations

Languages

English
Native or Bilingual

Timeline

Sales Associate

Dick's Sporting Goods, Inc
03.2023 - Current

Restaurant Team Member

Panda Express
08.2018 - 03.2020

Associate of Science - Cyber Security

Chattahoochee Technical College
Daniel McCarty