Stoney Martin
Tulsa,OK
Summary
Results-oriented Sales Associate with expertise in upselling and enhancing customer satisfaction. Proven experience in fast-paced retail environments, adept at inventory management and team collaboration. Committed to driving sales growth through effective customer relationship building and tailored product recommendations. Consistently meets performance standards while delivering exceptional service and support.
Overview
14
14
years of professional experience
Work History
Sales Associate
Mathis Home
Tulsa, Oklahoma
01.2026 - 04.2026
- Assisted customers in selecting furniture and home decor products.
- Collaborated with team members to improve customer service experiences, resulting in increased customer satisfaction.
- Demonstrated product features and benefits to potential buyers.
- Processed sales transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints in a timely manner.
- Maintained clean and inviting store environment, contributing to positive shopping experiences.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and delivered exceptional service, fostering customer loyalty and repeat business.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Attended weekly team meetings to review performance goals and objectives.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
Lead Sales Supervisor
Harbor Freight Tools USA
Sand Springs, Oklahoma
03.2021 - 07.2025
- Supervised daily sales operations and ensured team compliance with company policies.
- Trained and mentored new sales associates on product knowledge and customer service skills.
- Coordinated inventory management processes to maintain optimal stock levels in store.
- Developed sales strategies to drive customer engagement and improve overall store performance.
- Conducted regular performance reviews with team members to assess progress towards goals.
- Provided leadership in developing customer relationships and ensuring customer satisfaction.
- Identified training needs and provided guidance to staff on best practices for selling products.
- Processed cash, credit and check transactions with POS system and cash register.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
- Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
- Supported business performance targets to drive improvements in sales and customer satisfaction levels.
- Generated effective sales strategies and taught new employees company's procedures and policies.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Identified key areas within store where merchandise displays needed to be fixed and items required restocking.
- Promoted key products and features to customers to generate interest and drive revenue growth.
- Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
- Resolved customer complaints regarding sales and service.
Owner/Construction Supervisor
Absolute Flooring and Construction Services
Tulsa, Oklahoma
08.2012 - 02.2019
- Managed daily operations and ensured smooth workflow across all service areas.
- Developed marketing strategies to enhance brand visibility and attract new clients.
- Oversaw financial management, including budgeting and expense tracking.
- Led staff recruitment, training, and performance evaluation initiatives.
- Coordinated project timelines and resource allocation for optimal efficiency.
- Implemented quality control measures to maintain high service standards.
- Provided direction and guidance to employees.
- Oversaw budgeting and financial management.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Conducted performance reviews for employees on a regular basis.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Monitored progress by establishing plans, budgets and measuring results.
- Monitored construction progress, communicated project updates and identified potential problems or delays.
- Conducted daily site inspections to ensure safety regulations were being adhered to.
- Provided technical guidance and expertise to workers engaged in building activities.
- Developed detailed estimates of labor costs based on project requirements.
- Performed general construction services for businesses.
- Communicated with employees to demonstrate high standards and mitigate issues.
- Communicated with suppliers and coordinated delivery of supplies to job sites.
- Created work crew schedules and delegated assignments.
- Kept production team moving forward for progress in daily site operations.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Led startup and creation of operational procedures and workflow planning.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
OSHA CERTIFIED - OSHA CONST. CERTIFICATION
Click Safety
04-2026
High School Diploma -
Broken Arrow High School
Broken Arrow, OK05-1994
Skills
- Price quote preparation
- Task prioritization
- Multi-tasking ability
- Upselling and cross-selling
- Product guidance
- Interpersonal skills
- Business development
- Upselling and cross selling
- Multi-tasking strength
- Problem-solving
- Point of sale operation
- Merchandising
- Product recommendations
- Reliable and punctual
- Relationship building
- Positive and professional
- Contact follow-up
- Teamwork and collaboration
- Superb time management
- Retail merchandising expertise
- Retail store operations
- Upselling
- Negotiation tactics
- Building rapport
- Sales expertise
- Professional demeanor
- Customer engagement
- Friendly and outgoing
- Meeting deadlines
- Exceptional customer service
- OSHA certification
- Team collaboration
Timeline
Sales Associate
Mathis Home
01.2026 - 04.2026
Lead Sales Supervisor
Harbor Freight Tools USA
03.2021 - 07.2025
Owner/Construction Supervisor
Absolute Flooring and Construction Services
08.2012 - 02.2019
OSHA CERTIFIED - OSHA CONST. CERTIFICATION
Click Safety
High School Diploma -
Broken Arrow High School