Daniel McCullough
Albany,NY
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Culinary Professional
Longhorn Steakhouse
10.2022 - Current
- Maintain food preparation and storage, including dating all food that is prepared
- Cook and plate 200-500 dishes per evening
- Expediting food to servers to maintain timely and smooth transitions from kitchen to table
- Clean kitchen and equipment to NYS regulated standards
- Prep for next day
- Responsible for training new kitchen staff
- Oversee kitchen staff
- Responsible for opening the kitchen which includes turning on all equipment and ensuring all staff are on task
Forklift Operator
Waste Connections
04.2015 - 12.2018
- Operated forklift in a fast-paced environment
- Maintain safety protocols in place
- Responsible for emptying bins at each processing plant
- Empty bin contents into appropriate bins
- Replace full bins with empty bins
Overnight Warehouse Loader
Albany Steel
10.2014 - 03.2015
- Responsible for backing 18-wheeler trucks into loading bays
- Load metal, steel pipes into trucks based on delivery routes for several trucks
- Responsible for ensuring safety by grinding excess metal that could cause injury
- Responsible for loading fork-lift with metal in preparation for loading it on to the 18-wheeler
Claims Processor
Value Options
07.2012 - 10.2014
- Processed Mental Health and Substance abuse health insurance claims
- Follow up on claims from claim list provided by Value Options via phone calls
- Preformed other duties as assigned
Furniture Delivery
Moravians Furniture
09.2012 - 07.2014
- Prepared furniture for delivery by putting it together prior to delivery
- Loaded delivery trucks each morning based on the delivery routes
- Responsible for driving the trucks to delivery areas
- Responsible for unloading furniture and placing it where customer requested
Package Handler
UPS
12.2012 - 12.2013
- Sorted packages at a very fast pace that entered the area via a conveyor belt
- Responsible for loading three trucks while maintaining the conveyor belt
- Maintained a high level of organization while loading trucks to ensure drivers seamless deliveries
Outbound Sales Representative
Time Warner Cable
04.2009 - 04.2011
- Contacted clients who had active service
- Built clients claims as requested
- Managed Microsoft Outlook calendars and email
- Processed clients' claims as needed
- Executed updated bills based on clients' claims
Education
High School Diploma -
South Colonie Central High School
Albany, NY01.2009
Skills
- Organized
- Interpersonal Skills
- Leadership
- Communication
- Problem Solving
- Dependable
- Time Management
- Customer service
Timeline
Culinary Professional
Longhorn Steakhouse
10.2022 - Current
Forklift Operator
Waste Connections
04.2015 - 12.2018
Overnight Warehouse Loader
Albany Steel
10.2014 - 03.2015
Package Handler
UPS
12.2012 - 12.2013
Furniture Delivery
Moravians Furniture
09.2012 - 07.2014
Claims Processor
Value Options
07.2012 - 10.2014
Outbound Sales Representative
Time Warner Cable
04.2009 - 04.2011
High School Diploma -
South Colonie Central High School