Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DANIEL MCFADDEN

Newport News,VA

Summary

Customer service professional with a strong background in high-volume environments. Proven track record in enhancing customer satisfaction and retention through effective issue resolution and complaint management. Ready to leverage technical support skills to improve service delivery.

Overview

1
1
Certification
6
6
years of professional experience

Work History

Server

Soho House
New York, USA
08.2024 - 08.2026
  • Provided exceptional customer service to enhance guest dining experiences.
  • Collaborated with kitchen staff to ensure timely food delivery and accuracy.
  • Trained new servers on menu offerings and service standards at Soho House.
  • Resolved guest complaints promptly to ensure satisfaction and retention.

Club Reception Host Supervisor

Zero Bond
New York, USA
01.2023 - 07.2024
  • Coordinated reservations and optimized seating arrangements to enhance guest experience.
  • Welcomed guests and ensured a friendly atmosphere at exclusive venue.
  • Collaborated with staff to ensure seamless operations during high-traffic events.
  • Provided excellent customer service by anticipating customer needs.
  • Managed high-volume incoming calls to provide timely assistance to customers.

Club Receptionist

zero bond
New York, New York
09.2020 - 12.2023
  • Welcomed guests and ensured smooth check-in processes at luxury venue.
  • Provided exceptional customer service, addressing inquiries and concerns promptly.
  • Handled incoming calls and directed them to appropriate departments efficiently.

Education

Bachelor of Liberal Arts - Multimedia Journalism, Philosophy

Virginia Polytechnic Institute & State University
Blacksburg, VA
08-2026

Skills

  • Phone, email, and chat support
  • Zendesk and Salesforce proficiency
  • Data entry and issue resolution
  • Technical troubleshooting and escalation
  • De-escalation techniques
  • Google Suite and Microsoft Office skills
  • Slack communication

Certification

  • Technical Support Fundamentals - Google
  • Digital Transformation with Google Cloud

Timeline

Server

Soho House
08.2024 - 08.2026

Club Reception Host Supervisor

Zero Bond
01.2023 - 07.2024

Club Receptionist

zero bond
09.2020 - 12.2023

Bachelor of Liberal Arts - Multimedia Journalism, Philosophy

Virginia Polytechnic Institute & State University
DANIEL MCFADDEN