MICHAEL ADEBANJO
Valdosta,GA
Summary
Dedicated and customer-focused IT and Customer Support professional with over 7 years of experience delivering exceptional technical assistance, troubleshooting complex issues, and providing outstanding customer service in fast-paced environments. Proven ability to diagnose and resolve hardware, software, network, and user-related issues while maintaining high customer satisfaction levels. Skilled in help desk operations, ticket management, technical support, system administration, and cross-functional collaboration. Recognized for strong problem-solving abilities, effective communication, attention to detail, and a commitment to delivering reliable solutions that support business objectives and enhance the user experience.
Overview
8
8
years of professional experience
Work History
IT Server Technician
Brightvision
USA
01.2023 - Current
- Installed, configured, and maintained Windows and Linux servers in physical and virtualized environments.
- Monitored server performance, availability, and capacity to ensure optimal system uptime.
- Performed routine server maintenance, patch management, and firmware upgrades.
- Diagnosed and resolved hardware, software, and network-related server issues.
- Managed Active Directory user accounts, group policies, and access permissions.
- Supported server virtualization platforms including VMware vSphere and Microsoft Hyper-V.
- Configured and maintained DNS, DHCP, and other core network services.
- Performed regular system backups and recovery testing to ensure business continuity.
- Implemented security updates, antivirus solutions, and vulnerability remediation measures.
- Installed, configured, and troubleshot server hardware including RAID arrays, storage devices, and network interfaces.
- Responded to critical system alerts and incidents, minimizing downtime and operational disruptions.
- Documented server configurations, maintenance procedures, and technical support activities.
- Assisted with data center operations, including rack installations, cable management, and equipment deployment.
- Managed server migrations, upgrades, and operating system deployments with minimal service interruption.
- Conducted performance tuning and resource optimization to improve server efficiency.
- Collaborated with network, security, and application teams to support enterprise infrastructure projects.
- Monitored server logs and system events to proactively identify and address potential issues.
- Ensured compliance with organizational IT policies, security standards, and change management procedures.
- Provided Tier 2 and Tier 3 technical support for server-related incidents and service requests.
- Supported disaster recovery initiatives by maintaining backup systems, recovery plans, and failover environments.
Help Desk Technician/Customer Service Representative
Nutribiotech(COSMAX)
Dallas Texas USA
01.2019 - 12.2022
- Provided first-level technical and customer support via phone, email, chat, and ticketing systems, ensuring timely issue resolution.
- Diagnosed and resolved hardware, software, network, and account access issues while maintaining high customer satisfaction.
- Logged, tracked, and documented service requests, incidents, and resolutions in accordance with company procedures.
- Assisted users with password resets, account management, and system access requests through Active Directory and related tools.
- Escalated complex technical issues to appropriate teams while maintaining ownership and follow-up communication.
- Delivered exceptional customer service by actively listening, identifying customer needs, and providing effective solutions.
- Supported installation, configuration, and troubleshooting of desktops, laptops, printers, mobile devices, and peripheral equipment.
- Monitored and managed support tickets to ensure compliance with service-level agreements (SLAs).
- Educated users on software functionality, troubleshooting steps, and best practices to improve self-service capabilities.
- Collaborated with cross-functional teams to resolve customer concerns and improve service delivery processes.
- Maintained accurate records of customer interactions, technical issues, and resolution activities.
- Conducted routine system checks, software updates, and maintenance tasks to ensure optimal performance.
- Assisted in creating and updating knowledge base articles, troubleshooting guides, and support documentation.
- Handled high-volume customer inquiries while maintaining professionalism, accuracy, and attention to detail.
- Analyzed recurring issues and provided recommendations to improve system reliability, customer experience, and operational efficiency.
Education
Bachelor of Arts - Information Technology And Networking
DeVry University
Skills
Microsoft 365 Microsoft Teams Outlook SharePoint OneDrive Excel Word PowerPoint CRM & Case Management Ticketing Workflows Account Management Remote Customer Support Phone, Email & Chat Support Technical Troubleshooting SLA Management Escalation Management Root-Cause Analysis First-Contact Resolution Knowledge Management SOP Development Process Improvement Workflow Optimization Virtual Training Customer Enablement System Implementation User Adoption Data Privacy Cross-Functional Collaboration
Timeline
IT Server Technician
Brightvision
01.2023 - Current
Help Desk Technician/Customer Service Representative
Nutribiotech(COSMAX)
01.2019 - 12.2022
Bachelor of Arts - Information Technology And Networking
DeVry University
ADDITIONAL PLATFORM PROFICIENCY
- Salesforce
- Zendesk
- ServiceNow
- Hubspot
- Jira
- Slack
- Zoom
- Google workspace