Daniel McGibbons
Williamsburg
Summary
Accomplished Assistant Golf Professional with a proven track record at Kapalua Golf and River Bend Golf Club enhancing member satisfaction and course playability. Demonstrates exceptional customer service and strong teamwork, leading to significant improvements in operations efficiency. Skilled in inventory control and staff training, fostering a professional and welcoming environment for all guests.
Offering reliable and positive presence, eager to learn and develop in fast-paced environment. Brings understanding of basic golf course operations and ability to learn equipment handling and customer service tasks. Ready to use and develop problem-solving and communication skills in a Assistant Golf Professional role.
Overview
21
21
years of professional experience
Work History
Outside Services
Williamsbur National Golf Club
03.2024 - Current
- Maintained open communication with pro shop staff to address any concerns or special requests from guests promptly.
- Developed strong rapport with regular patrons, fostering loyalty and repeat business.
- Trained new staff on best practices for customer service, resulting in improved team performance.
- Collaborated with team members to maintain a clean, organized, and welcoming golf course environment.
- Managed the driving range area, maintaining cleanliness and an adequate supply of practice balls for guests.
- Assisted in organizing social events at the club that fostered positive relationships among members.
- Provided exceptional customer service through friendly interactions and active listening to address guest needs effectively.
Assistant Golf Professional
Kapalua Golf
03.2007 - 11.2008
- Oversaw training of services staff and other day-to-day activities on driving range.
- Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
- Optimized daily operations by maintaining accurate records of green fees, cart rentals, memberships, tournament registrations, and other transactions.
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Safeguarded member safety by enforcing club rules and monitoring course conditions during inclement weather.
Assistant Golf Professional
River Bend Golf Club
03.2004 - 04.2006
- Oversaw training of services staff and other day-to-day activities on driving range.
- Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
- Optimized daily operations by maintaining accurate records of green fees, cart rentals, memberships, tournament registrations, and other transactions.
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Enhanced golf course playability by assisting in the maintenance and management of turfgrass and course facilities.
Education
Associate of Arts - Golf Complex Operations & Management
San Diego Golf Academy
Vista05-2000
Skills
- Strong teamwork
- Professionalism and work ethic
- Safety awareness
- Initiative and Self-motivation
- Strong work ethic
- Customer service
- Attention to detail
- Multitasking and organization
Timeline
Outside Services
Williamsbur National Golf Club
03.2024 - Current
Assistant Golf Professional
Kapalua Golf
03.2007 - 11.2008
Assistant Golf Professional
River Bend Golf Club
03.2004 - 04.2006
Associate of Arts - Golf Complex Operations & Management
San Diego Golf Academy
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