Daniel Membrides

• Efficiently resolved technical issues spanning operating systems, applications, and peripheral devices utilizing RemedyForce ticketing system and CMDB.
  
  Managed surplus equipment, ensuring meticulous cataloging, degaussing, and data sanitization prior to e-Waste disposal.
  
  Spearheaded inventory management efforts, including cataloging, sorting, and maintaining comprehensive weekly spreadsheet documentation.
  
  Led a large-scale Laptop Refresh Deployment project, encompassing image creation, configuration, encryption, and hands-on setup for over 300 machines.
  
  Utilized a diverse array of tools and technologies such as Azure, Active Directory, Exchange Server, and Teams Admin, facilitating seamless operation of audio and video conferencing solutions, including hardware and software such as projectors, monitors, televisions, surround sound equipment, wired, and Bluetooth devices, while ensuring support for both Mac and Windows platforms.

• Here's an optimized version of your responsibilities:
  
  Responsibilities:
  
  Efficiently resolved technical issues concerning operating systems, applications, and peripheral devices utilizing the ServicePro ticketing system.
  
  Orchestrated the rollout of infrastructure for a new office environment, overseeing the setup of peripherals, docking stations, and cable management, while configuring input and output devices.
  
  Managed printer setups and troubleshooting to ensure seamless printing operations.
  
  Leveraged a diverse range of tools and technologies, including Azure, Active Directory, Exchange Server, Teams Admin, and Manage Engine, to facilitate smooth operation of audio and video conferencing solutions. Supported both hardware and software components such as projectors, monitors, televisions, surround sound equipment, wired, and Bluetooth devices, ensuring compatibility with both Mac and Windows platforms.

• Resolved technical issues concerning operating systems, applications, and peripheral devices using the ZenDesk ticketing system.
  
  Proactively identified and recommended improvements to help desk processes and procedures, contributing to enhanced efficiency and effectiveness.
  
  Maintained a positive and forward-thinking attitude while providing assistance to internal customers, ensuring a high level of customer satisfaction.
  
  Utilized a diverse range of tools and technologies, including Azure, Active Directory, Exchange Server, Teams Admin, Intune, Google WorkSpaces, and Manage Engine, to support operations. Facilitated seamless operation of audio and video conferencing solutions, encompassing hardware and software components such as projectors, monitors, televisions, surround sound equipment, wired, and Bluetooth devices. Supported both Mac and Windows platforms.

• Conducted troubleshooting for customer software and equipment utilizing the ZenDesk ticketing system.
  
  Maintained a positive, forward-thinking attitude while providing assistance to internal customers.
  
  Tools & Technologies Used:
  
  RSA SecurID, Jabra, ZScaler, LabVantage, ECM, Citrix, XenCenter, SAP, Canon enterprise printers.
  
  Supported both OSX and Windows platforms.

• Resolved technical issues related to operating systems, applications, mobile devices, POS devices, analog, and IP phones, telephony systems, cisco switches, and peripherals using the ticketing system ServiceNow
• Identified and recommended improvements to help desk processes and procedures
• On call rotation, consisting of not only calls, but rotation of the custody of data (Tapes, in a fire-box.) Keep a strong, positive, forward-thinking attitude while assisting internal customers
• Routinely pull, and deploy hardware, POS, and peripherals at specified office locations distributed around the lodging, and other facilities of the National Parks
• Tools, & Technologies Used: Sophos, Nessus, Ivanti, Networking diagnostic tools including, but not limited to: Networking fluke, and a tone prober; running, managing, and creating networking cables, using a crimper
• Cisco products, including switches, ip phones, and admin panels
• Sticky macs
• Web, and Email servers Proudly can say I've used a tape mainframe; IBM AS-400! Mac, & Windows both supported.

CUSTOMER SERVICE REP | SUBJECT MATTER EXPERT | MENTOR | SUPERVISOR

CAPE CORAL, FL (REMOTE)

• Perform troubleshooting for customer software &, or equipment using the ticketing system SalesForce.

• Keep a strong, positive, forward-thinking attitude while assisting customers.