Daniel Mensah
Frederick
Summary
A seasoned Automotive Technician from Tire World Auto Service Center, I excel in engine repair and customer service, enhancing client satisfaction and loyalty. My proactive approach and problem-solving skills led to significant improvements in vehicle performance and team productivity. Certified in Maryland state inspection, my work ethic and leadership have consistently contributed to business growth and a positive workplace environment.
Overview
1
1
Certification
Work History
Automotive Technician
Tire World Auto Service Center
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Maintained up-to-date knowledge of automotive industry standards and practices.
- Boosted team morale and productivity through effective communication and leadership.
- Improved customer satisfaction by providing precise and timely repair updates.
Education
Automotive
Universal Technical Institute
Exton, PA02.2007
Skills
- Strong work ethic
- Engine repair
- Attention to detail
- Problem-solving
- Valid Driver's license
- Hand and power tools
- Preventive Maintenance
- Customer service
- Vehicle inspection
- Team collaboration
- Maryland state inspector
- UTI and ford program
Certification
Maryland state inspection, ford advance brake systems diagnosis and service, ford brake system diagnosis and repair, ford Electronic systems diagnosis, Hunter alignment course level 1 & 2 and associate degree
Timeline
Automotive Technician
Tire World Auto Service Center
Automotive
Universal Technical Institute
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