Daniel Meyer
Customer Service
Lakeport,CA
Summary
Accomplished bilngual educator with three decades of experience in Honduras, LA Unified School District and Kelseyville Unified School District. Excelled as a classroom teacher & developer of musical programs for grades 2-5.
Last 3 years worked during the tax season for H & R Block Tax Services. As a customer service representative, I enhanced client relations & customer satisfaction.
I have become skilled in utilizing various computer technologies related to education, efficient record-keeping and maintaining client confidentiality.
Excellent written & verbal skills in Spanish & English.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
H & R Block Tax Services
02.2021 - 04.2024
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Concurrent translation of tax preparation in Spanish for Spanish speaking clients
Bilingual Education Classroom Teacher
Kelseyville Unified School District
09.1990 - 06.2011
- Private & Public School Bilingual Teacher, grades 2-5: 5 years in Honduras; 5 years Soto Street School, East LA, region G, Los Angeles CA; finally years 1990-2011 in Kelseyville CA
- Created a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities.
- Enhanced students' bilingual skills by incorporating both languages in daily lessons and activities.
- Established clear expectations for behavior, promoting a respectful learning environment that celebrated cultural diversity.
- Monitored student performance through regular quizzes, tests and examinations, utilizing data-driven decision making.
- Developed strong parent-teacher communication.
- Developed curriculum materials tailored to bilingual learners.
- Participated in ongoing professional development.
- Created and developed lesson plans to meet students' academic needs.
- Participated in department meetings.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Regularly collaborated with fellow teachers in the creation of extracurricular bilingual musical & drama programs.
Education
CA Commision On Teacher Credentialing
Teaching Credential
CSU Los Angeles
Los Angeles, CA06.1990
BA English Literature
California State University - Stanislaus
06.1975
Skills
Dealing with the public to schedule and facilitate working with tax professionals
Used phones, computer programs & scanners for scheduling, for receiving payments & for securing confidential client records
Filing hard copy tax records
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
H & R Block Tax Services
02.2021 - 04.2024
Bilingual Education Classroom Teacher
Kelseyville Unified School District
09.1990 - 06.2011
CA Commision On Teacher Credentialing
Teaching Credential
CSU Los Angeles
BA English Literature
California State University - Stanislaus