JOSE E ROMAN
Pennsauken,NJ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
08.2022 - Current
- Addressed customer inquiries related to tax regulations and filing procedures.
- Delivered accurate information on IRS programs and services to enhance customer understanding.
- Facilitated processing of taxpayer requests while ensuring strict compliance with regulatory standards.
- Facilitated taxpayer navigation through intricate forms and documentation requirements for successful submissions.
- Optimized workflow processes to enhance response time for customer inquiries.
Flooring Installer
YD Hardwood Floors Usa inc
05.2016 - 08.2022
- Measured dimensions of flooring and component materials with accuracy.
- Cut flooring materials to size and shape using hand tools.
- Swept, scraped, sanded and chipped away debris and irregularities from floor's base service to create clean and level surface.
- Generated and provided estimates on project costs and completion timeline.
- Determined content of carpet fibers and padding and material of tile before estimating price or performing work.
- Prepared surfaces for installation by removing old screws and bolts and thoroughly wiping for dust and debris.
- Corrected unleveled subfloor and removed flooring portions with rotted wood.
- Removed dirt, debris and imperfections from the base surfaces to prevent anything showing through under the final covering.
- Cut flooring material to fit around obstructions.
Handyman Helper
German General Contractor Llc
11.2020 - 11.2021
- Assisted in repairing and maintaining residential and commercial properties.
- Operated various hand and power tools for diverse repair tasks.
- Collaborated with contractors to ensure timely completion of projects.
- Supported installation of fixtures, appliances, and cabinetry with precision.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Supported customer relations by providing clear communication regarding project updates and estimated completion times.
- Performed minor wall repair, installed drywall, and applied wallpaper.
Tax Preparer
Liberty Tax
01.2014 - 04.2016
- Researched tax issues to understand related laws and obtain favorable outcomes for clients.
- Collaborated with financial advisors to integrate tax planning into comprehensive financial and retirement plans based on sound tax advice.
- Coordinated company's tax returns for paperless submission to state and federal authorities.
- Reviewed clients' W-2s, supplementary income and expense documentation to prepare accurate tax returns with minimum liability.
- Submitted personal returns through online platforms and direct IRS filing software to minimize customer filing delays.
Valet Parker
Central Parking
04.2014 - 12.2015
- Directed motorists to parking areas or parking spaces using hand signals or flashlights.
- Performed maintenance on cars in storage to protect tires, batteries or exteriors from deterioration.
- Tagged vehicles and documented times to keep track of the parked vehicles and their related customer information.
- Worked with customers to resolve parking issues or service problems.
Education
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La Salle university
Philadelphia, PAHigh School Diploma - undefined
Esperanza Academy Chapter School
Philadelphia, PA06.2010
Skills
- Followed basic electrical safety standards and appliance repair best practices
Inspected wiring, connections, and components to ensure safe and reliable operation - Utilized advanced measurement tools to assess and analyze project specifications and requirements
- Following instructions and repair steps
Attention to detail, Problem identification, Time management, Working independently, Reliability and punctuality,Maintaining a safe work, environment, Willingness to learn and improve skills - Managed flooring repair tasks, ensuring timely completion and adherence to quality standards
- Utilized specialized tools for precision cutting, achieving meticulous results in material fabrication
- Conducted detailed analysis and preparation of tax returns, adhering to all relevant tax laws and
- Developed expertise in tax software, focusing on optimizing data management tasks
- Coordinated regular updates and feedback sessions with clients to address needs and expectations
- Collaborated with cross-functional teams to identify and select materials that align with design and performance standards
- Achieved improved team dynamics through strategic relationship-building efforts Enhanced project collaboration by implementing effective communication strategies Drove positive team culture that resulted in increased productivity
- Applied various flooring materials and techniques to ensure durability and compliance with design specifications
- Performed calculations of figures to facilitate data-driven insights and assessments
- Coordinated documentation and logistics for return processing to enhance operational workflow
- Achieved high customer satisfaction ratings through effective problem resolution Enhanced service delivery by implementing feedback mechanisms Increased customer engagement through proactive outreach initiatives
- Achieved seamless execution of heavy lifting tasks, contributing to overall project success Enhanced team productivity through effective management of physical labor requirements Fostered a culture of safety and efficiency during heavy lifting operations
- Part removal and replacement
Cleaning and inspecting appliance components
Relevant Experience
- Performed basic troubleshooting and repairs on residential appliances for family members and friends
- Communicated clearly with customers regarding issues, repair options, and maintenance recommendations
- Followed basic electrical safety standards and appliance repair best practices
- Used hand tools and basic diagnostic tools to complete repairs efficiently
LANGUAGES
spanish,english, Bilingual
Timeline
Customer Service Representative
Internal Revenue Service, IRS
08.2022 - Current
Handyman Helper
German General Contractor Llc
11.2020 - 11.2021
Flooring Installer
YD Hardwood Floors Usa inc
05.2016 - 08.2022
Valet Parker
Central Parking
04.2014 - 12.2015
Tax Preparer
Liberty Tax
01.2014 - 04.2016
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La Salle university
High School Diploma - undefined
Esperanza Academy Chapter School