Daniel Miller
Summary
High-achieving Senior Sales Associate successful at consistently meeting or exceeding sales targets. Personable and persuasive with exceptional sales prowess and effective communication skills. Assesses customer needs and delivers individualized recommendations to foster satisfaction.
Overview
33
33
years of professional experience
Work History
Senior Sales Associate / Sales Floor Manager
Zen Diamond
2023.10 - Current
- Set up and opened brand new store in the Willowbrook Mall, Wayne, NJ
- Reporting directly to the owners
- Advised the owners on how to deal and advertise to the American consumer
- Assisted in hiring sales staff
- Trained and managed the entire sales staff
- Responsible for weekly meetings / Wrote and trained staff by providing important subject matter including employee handbook, Rules and regulations, store procedures, sales, how to increase sales, techniques on how to greet clients, security procedures, and more
- Driving sales through engagement ring customers, suggestive selling, and sharing product knowledge
- Maintaining a clean, organized, and friendly environment
- Creating a superior customer service environment and obtaining 5-star Google reviews from satisfied clients.
Sales Professional
Walter Bauman Jewelers
2018.04 - 2023.09
- Answered customer questions and researched pricing and availability
- Gained customer base by identifying needs to deliver relevant product solutions that achieve client needs
- Consistently earned top performer out of 7 sales team members for exceeding sales goals
- Provided customers with unique jewelry design, enabling revival of older jewelry into newer and trending jewelry conceptions
- Conducted jewelry appraisals (Gemological institute of America, Diamond Graduate)
- Expertise in bridal jewelry
- Appraised, purchased, and sold customer diamonds, jewelry and watches while expanding our estate section
- Established far-reaching customer base and provided opportunities through social media and telephone contacts
- Minor jewelry repairs such as battery and band replacement, engraving, polishing etc
- Opened and closed store overseeing day-to-day operations.
President Owner
Walter Bauman Jewelers
1996.09 - 2018.03
- Managed 16 employees including my sales manager, internet sales specialist and jeweler
- Coordinated work across departments to keep teams on track with company goals
- Analyzed financial statements and forecasts to improve programs, performance, and policies
- Attended conferences to promote company image.
Manager, Equity Partner
W Kodak Jewelers
1991.10 - 1996.09
- As equity partner, responsible for all aspects of running a successful jewelry store
- Monitored staff performance and addressed issues
- Enforced customer service standards and resolved customer problems to uphold quality service
- Trained employees in additional job positions to maintain coverage of roles
- Led team meetings and one-on-one coaching sessions to continuously improve performance
- Maintained adequate staffing to meet objectives within budget
- Managed a staff of seven, determining schedules, executing payroll, and overseeing performance of sales in order achieve quarterly goals.
Education
High School Diploma -
West Windsor-Plainsboro High School South
West Windsor, NJDiamonds - Diamonds
Gemological Institute of America-New York
New York, NYSkills
- Product Knowledge
- Management
- CRM proficiency
- Cold calling skills
- Strategic selling
- Negotiation expertise
- Sales Presentations
- Closing Techniques
- Relationship selling
- Sales closing
- Opening and closing procedures
Timeline
Senior Sales Associate / Sales Floor Manager
Zen Diamond
2023.10 - Current
Sales Professional
Walter Bauman Jewelers
2018.04 - 2023.09
President Owner
Walter Bauman Jewelers
1996.09 - 2018.03
Manager, Equity Partner
W Kodak Jewelers
1991.10 - 1996.09
High School Diploma -
West Windsor-Plainsboro High School South
Diamonds - Diamonds
Gemological Institute of America-New York
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