Daniel Miller
McHenry,IL
Summary
IT Operations and Support professional with over 15 years of hands-on experience troubleshooting, supporting, and maintaining computer systems across home, small business, and remote environments. Proven ability to diagnose hardware, software, and OS-level issues, support end users, and implement practical solutions that reduce downtime. Former small business owner with strong communication skills and a customer-first approach to IT support.
Overview
17
17
years of professional experience
Work History
Owner/ IT Support & Systems Analyst
Independent IT Services
01.2009 - Current
- Built, configured, and maintained custom desktop PC systems
- Provided remote and on-site technical support
- Diagnosed and resolved hardware, software, and OS-level issues
- Performed root-cause analysis to prevent recurring problems
- Documented system configurations and resolutions
- Delivered clear, customer-focused technical explanations
Sales Associate / Computer Technician
TigerDirect
- Sold computer components and systems based on customer needs and budgets
- Built, upgraded, and repaired desktop PCs
- Diagnosed and resolved hardware and software issues
- Assisted with part compatibility and configuration recommendations
PC Configuration Advisor/ Brand Collaboration
Origin PC
- Advised customers on optimized custom PC configurations
- Balanced performance, reliability, and cost for gaming and productivity systems
Content Creator / Technical Educator
Facebook Gaming
- Provided live PC troubleshooting and component recommendations
- Demonstrated PC builds and system optimizations in real time
- Managed a highly engaged community with up to 1,400 concurrent viewers
Education
High School Diploma -
Niles West High School
Skills
- IT Operations Support
- Hardware Diagnostics & Repair
- Root Cause Analysis
- Process Improvement
- Technical Troubleshooting
- Windows 10/11
- Remote Support Tools
- Incident Resolution
- End-User Support
- Customer Communication
- Documentation
- System Maintenance
Personal Information
Title: IT Operations Analyst | IT Support Specialist
Timeline
Owner/ IT Support & Systems Analyst
Independent IT Services
01.2009 - Current
Sales Associate / Computer Technician
TigerDirect
PC Configuration Advisor/ Brand Collaboration
Origin PC
Content Creator / Technical Educator
Facebook Gaming
High School Diploma -
Niles West High School