Daniel Mohica
La Grange Park,IL
Summary
Experienced technician with over ten years of experience in cable television and home security. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Took the Knowledge in home security and cable to train other technicians
Overview
24
24
years of professional experience
Work History
Service/Field Installation Technician
Johnson Controls
04.2023 - Current
- Followed safety procedures to avoid injuries in field.
- Tested systems, noting issues and completing preventive maintenance.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Worked with electricians with putting up devices
- Trouble shooting phone line issues
- Operated hand tools and power equipment according to company safety procedures
Installation/Field Service Technician
United Alarms
11.2020 - 04.2023
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Ran wires for Fire-Lite alarm systems
- Worked on security systems, wiring and trouble shooting
- Ran cat5 lines for and installed SpecoTech cameras and recorders
Comm Tech 4/Alarm System Technician
Comcast
06.2009 - 11.2020
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Repaired surface damage utilizing wide range of systems and methodologies.
- Followed standards and procedures to maintain safe work environment.
- Accurately read, understood, and carried out written instructions.
- Maintained compliance with company standards to perform all maintenance activities.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Coordinated installation of new users and relocations of existing users.
- Installed and configured new devices and system components.
- Fully installed fire alarms and various security devices.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Advised customers on system upgrade opportunities, presenting cost and benefit documentation on prospective enhancements.
- Demonstrated features and functionality of alarm systems to customers.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Responded to maintenance calls and troubleshot devices.
- Tested all newly installed fire alarms.
- Educated customers on preventive care and regular maintenance to prevent system malfunctions.
- Maintained alarm hardware inventory levels, safeguarding component availability for emergency calls.
Order Filler
Unisource Worldwide
07.2001 - 05.2009
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Shipping and Receiving Clerk
Norwood Converting
07.1999 - 07.2001
- Processed and restocked returns.
- Checked shipments against paperwork and signed documents.
- Uncovered and resolved errors with minimal oversight.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
- Performed basic mathematical calculations to check weights and dimensions of shipments.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Picked orders, scanned products and packed boxes.
Education
GED -
St. Rita H.S.
Chicago, IL07.1991
Skills
- Equipment testing
- Written and verbal communication
- Specification and schematics assessments
- Installation and repairs
- Security and burglar alarms
- System Troubleshooting
- Low-voltage Systems
- Problem resolution
- Relationship development
- Equipment Repair
- Accountability and Work Ethic
- OSHA 30
Additional Information
Upon learning that Comcast wanted me to be a technician to take over existing alarm systems. I requested to take an alarm panel and wire home. I was able to build an alarm system and maintain it. As problems arose I would be able to mirror those problems on my system so I could trouble shoot and learn how to fix them.
Manage youth Baseball team through spring, summer and the fall
I decided to manage a youth baseball team in my spare time to work with my son. Having said that, I have found that these young men sometimes
need the guidance of another adult to deal with social issues or just another person to just listen. It's something that I have become very proud of. We are so proud of these young men, in their first year as a team they won their summer championship.
Timeline
Service/Field Installation Technician
Johnson Controls
04.2023 - Current
Installation/Field Service Technician
United Alarms
11.2020 - 04.2023
Comm Tech 4/Alarm System Technician
Comcast
06.2009 - 11.2020
Order Filler
Unisource Worldwide
07.2001 - 05.2009
Shipping and Receiving Clerk
Norwood Converting
07.1999 - 07.2001
GED -
St. Rita H.S.