Daniel Mongiovi
Hackettstown,NJ
Summary
Dynamic and highly skilled IT professional with extensive experience in both on-site and remote technical support. Proven expertise in software and hardware troubleshooting, repair, and installation, with a strong focus on customer satisfaction and personalized solutions. Demonstrated ability to manage and train technical teams, oversee complex technical departments, and stay current with the latest technology trends. Adept at diagnosing and resolving a wide range of technical issues, from network configuration problems to software installations, ensuring seamless connectivity and optimal system performance for users. Known for excellent communication skills and a commitment to continuous learning and improvement, I consistently deliver high-quality technical support and innovative solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Systems Designer
Best Buy
Woodland Park, NJ
09.2021 - Current
- Network Design and Implementation: Engineered and deployed comprehensive network solutions for residential and commercial environments.
Configured and managed access points, routers, modems, zone directors, and both managed and unmanaged switches. - System Design and Integration:Designed and integrated advanced A/V and networking systems, including home theater setups, home automation, smart lighting, and shading solutions.
Managed the setup and configuration of complex network infrastructures ensuring seamless and optimal performance. - Technical Support and Troubleshooting:Provided level 1 and 2 technical support for A/V and network systems, performing diagnostics, network cable testing, and equipment troubleshooting.
Logged into servers and handled client-sensitive information with utmost care. - Hardware Installation and Maintenance:Conducted the installation and maintenance of network hardware, including access points, switches, and ISP equipment.
Skilled in low voltage wire termination and fiber optic cable installation.
- Client Interaction and Service:Engaged with clients to understand their needs, delivering tailored technical solutions and support.
Maintained clear and effective communication, providing technical guidance and updates.
Assistant Store Manager
Best Buy
Paramus, NJ
09.2018 - 09.2021
- Led sales performance for technology products, including computers, networking devices, home automation systems, mobile phones, home theater systems, car audio and navigation systems, and Geek Squad services. Consistently achieved and exceeded sales targets by enhancing customer satisfaction through personalized technical solutions, resulting in increased profitability and positive client feedback.
- Maintained up-to-date expertise in various technology categories, including computers (Mac, Windows, OS, peripherals, home servers, computer audio), home theater systems (surround sound, projectors, control systems like Savant, Control4, URC), mobile technology (Android, iPhones, operating systems), and home automation. Developed and delivered comprehensive training programs for store teams on the latest technology products and solutions, ensuring staff could effectively educate and assist customers.
- Managed the Geek Squad precinct and car installation bay, ensuring efficient operations in diagnostics, repairs, and installations for computers, mobile devices, and car audio/navigation systems. Collaborated with technical teams to resolve complex issues, such as device configuration and software installation challenges, enhancing the overall customer experience.
Advanced Repair Agent/In Home PC Repair Agent
Best Buy
Woodland Park, New Jersey
10.2009 - 09.2018
- In-Store Advanced Repair Agent- Performed repair services for five years, specializing in both software and hardware troubleshooting and repair. Experienced in software installation, OS installation, and repair, ensuring systems were up-to-date and functioning optimally. Conducted hardware repairs, including hard drive replacements, display repairs/replacements, and data backups/transfers. Troubleshot and resolved issues with peripherals and performed level 1 data recovery. Worked side by side with clients during the diagnostic process and upon device pickup, ensuring they understood the issues and the repairs performed.
- In-Home PC Agent- Provided in-home troubleshooting and repair services, addressing complex networking issues and ensuring seamless connectivity for clients. Delivered comprehensive technical support, including the same services provided in-store, such as hardware and software troubleshooting and repair. Educated clients on their systems, helping them understand and optimize their use of technology.
- Engaged with clients to diagnose and resolve their technical issues, providing personalized and effective solutions. Stayed current with the latest technology trends and repair techniques, continuously improving skills and knowledge to provide the best service possible. Maintained a high level of client satisfaction through efficient service delivery and clear communication.
Education
Bachelor of Science - Cybersecurity
Thomas Edison State University
Trenton, NJ12-2025
Skills
- Network Administration
- Data Recovery
- Hardware Installation
- Advanced troubleshooting
- Software configuration
- Printer maintenance
- Software Updates
- Operating System Expertise
- Backup solutions
- Mobile Device Support
Certification
- A+ Certified
- Sitting for Network+ and CCNA exams later this year.
Timeline
Systems Designer
Best Buy
09.2021 - Current
Assistant Store Manager
Best Buy
09.2018 - 09.2021
Advanced Repair Agent/In Home PC Repair Agent
Best Buy
10.2009 - 09.2018
Bachelor of Science - Cybersecurity
Thomas Edison State University