Daniel Murray
Bridgeport,TX
Summary
US Navy veteran with highly developed communication, deescalation, critical thinking, and technological skills. Ready to perform any duty to customers or concerned parties with integrity and in a satisfying manner. Comfortable working alone to successfully collect necessary data, and tend to learn new skills quickly without requiring much aid or supervision.
Overview
12
12
years of professional experience
Work History
General Support Technician
Hy-Vee
Des Moines, IA
01.2023 - 02.2024
- Troubleshooting technical issues
- Installing and configuring hardware and software
- Communicating with office personnel to discover the root of their technical issues
- Coaching personnel through a series of steps to resolve issues
- Supporting rollout of new applications
- Providing support in the form of procedural documentation
Technical Support Representative
Apple
Alvord, TX
03.2022 - 01.2023
- Provided technical assistance to customers through phone, email and chat support
- Troubleshot customer inquiries related to software and hardware issues
- Resolved escalated customer service issues in a timely manner
- Assisted customers with installation of new hardware and software applications
- Diagnosed system errors and implemented solutions to resolve them
- Maintained detailed records of customer interactions and transactions
- Identified potential areas for improvement in existing products or services
- Created reports on customer complaints and feedback for management review
- Ensured compliance with company policies and procedures regarding technical support operations
US Navy Corpsman (Medic)
United States Navy
10.2011 - 01.2014
- General leadership skills outside the scope of job position
- Tutoring other young sailors in after school programs in order to aid them in passing Corps School exams
- Basic Life Support
- EMT training
- Nursing applications
- Combat triage
- Pharmaceutical training
- Surgical technician training
- Expert Marksmanship qualified
- Corps School Honors graduate
- Qualified for Special Forces pipeline
Education
Some College (No Degree) - Kinesiology
Weatherford College
WeatherfordSome College (No Degree) - Kinesiology
Florida Gulf Coast University
Fort Myers, FLSkills
- Troubleshooting Skills
- User Training
- Administrative Support
- Critical Thinking
- Leadership and Initiative
- Medical Training
- Deescalation
- Patience and Understanding in Customer Care
- Communication
- Personnel Training
Affiliations
- Well-versed in several martial arts
- Traveled to Central America, Hawaii, Australia, New Zealand, and Fiji
- Avid fisherman, marksman, and outdoorsman
- Involved in several charity organizations (such as being a donor for Wigs for Kids)
Accomplishments
- Congressional nomination to the US Naval Academy by the cabinet of Congresswoman Kay Granger
- Former two time state tournament champion in Brazilian Jiujitsu, white belt and later blue belt brackets
Languages
Spanish
Limited
References
References available upon request.
Timeline
General Support Technician
Hy-Vee
01.2023 - 02.2024
Technical Support Representative
Apple
03.2022 - 01.2023
US Navy Corpsman (Medic)
United States Navy
10.2011 - 01.2014
Some College (No Degree) - Kinesiology
Weatherford College
Some College (No Degree) - Kinesiology
Florida Gulf Coast University