Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daniel Muwanguzi

Melbourne,FL

Summary

During my work experience, I had the opportunity to work at the Directorate of Citizenship and Immigration Control at the The Ministry of Internal Affairs under the public relations office. I was working there for a period of two weeks, and this was mostly during holiday time of S.6 first term.

During my time there, our supervisor assigned my friend and I under the call center where different inquiries concerning visa issuance, permit allocation and many others are issued. Our first day of work was mainly orientation and an introduction to the sysre, and software. I was able to grasp the operation of the visa and permit checking softwares in a day and was moved onto replying emails from citizens of Uganda and different countries. The peak of our learning experience was answering calls from foreign citizens and Ugandan nationals that tested our communication skills and interpretation in regards to what happens at the DCIC (Directorate of Citizenship and Immigration Control). My friend, with whom in worked, were called upon in our second week of work to sit with one of our overall supervisors in the absence of another at the public relations office.

My work experience at The Ministry of Internal Affairs was peaked with a day's experience at the passport control office. I was stationed with one of the passport control officers that took me through the procedure of processing an individual for passport application. Through this even I learnt the neety greeties needed of me the next time I have to apply for a new passport.

I attained the skills of navigation through and around Kampala city as I waited to be picked up in the evening from my work place to be taken back to school. My supervisirs expressed their grattitiude towrdas rhe amazing job done and graded me highy on the assessment forms we were required to submit for review. Contacts were exchanged and I was encouraged to keep in touch even past my senior six completion.

I am an excellent public speaker that competed in the Uganda National Schools Association(UNSA) competition for public speech, poetry and debate. Through this i emerged victorious securing the the first runners up position. I too have been awarded with certificates throughout my secondary school for my outstanding public speech.

In the past year, I was awarded an entrepreneurship certificate for voluntarily participating in a chicken project along with my fellow classmates.

Overview

1
1
Certification

Work History

Public Relations Intern

Public Relations(the Ministry of Internal Affairs
04.2024 - 04.2024
  • Maintained and updated media contact lists and databases for ease of access.
  • Conducted market research to inform PR strategies and campaigns.
  • Supported management of organization's public relations database, ensuring accuracy and currency of contacts.

Call Center Agent

The Ministry of Internal Affairs Uganda (DCIC)
04.2024 - 05.2024
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collaborated with team members to share best practices, resulting in improved overall department performance.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
  • Addressed customer account discrepancies and concerns.

Education

Taibah International School Secondary

Skills

  • Communications strategies
  • Crisis management
  • Social media posts
  • Client engagement
  • Proofreading
  • Customer service
  • Problem-solving
  • Social media management
  • Public speaking
  • Social media monitoring
  • Self taught in regards to technology

Certification

Public speech

Entrepreneurship

Participation in Music, Dance and Drama

Math competition

Chess competition

Outstanding role in digital exposition

Timeline

Public Relations Intern

Public Relations(the Ministry of Internal Affairs
04.2024 - 04.2024

Call Center Agent

The Ministry of Internal Affairs Uganda (DCIC)
04.2024 - 05.2024

Taibah International School Secondary
Daniel Muwanguzi