Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Destiny Fields

Seattle,WA

Summary

Experienced with managing sales operations and providing dedicated support to sales teams. Utilizes strong organizational and communication skills to ensure efficient workflow. Track record of fostering team collaboration and driving consistent results.

Overview

14
14
years of professional experience

Work History

Sales Support Lead

AT&T
04.2017 - Current
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
  • Troubleshoot hardware, software, and network issues to identify and rectify discrepancies.
  • Utilized a ticketing system to track employee's requests and prioritize urgent needs.
  • Coached team members on the techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Submitted invoices, completed warranty paperwork, and maintained maintenance on the company fleets.
  • Issued daily Excel reports updating management, on employee's progresses.
  • Completed physical inventory counts each month. Managed high call flow levels and responded to employees' technical support needs.
  • Directed dispatching, routing, and tracking of 15 fleet vehicles.

Sales Floor Manager

Sprint
05.2015 - 11.2015
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning..

Retail Sales Associate

T-Mobile
05.2011 - 03.2014
  • Resolve customer complaints regarding sales and service.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Open and close cash registers, perform tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

Education

Information And Computer Systems

Green River College
Auburn, WA
06-2015

High School Diploma -

Rainier Beach High School
Seattle, WA
06-2010

Skills

  • Outbound and inbound calls
  • Analytical and Critical Thinking
  • Troubleshooting Technical Issues
  • Staff Management
  • MS Office
  • Solution Selling
  • Account Management
  • Strategic planning

Accomplishments

    Management Development Program graduate from a 5-month advanced leadership program for high-performing employees with leadership aspirations.

Timeline

Sales Support Lead

AT&T
04.2017 - Current

Sales Floor Manager

Sprint
05.2015 - 11.2015

Retail Sales Associate

T-Mobile
05.2011 - 03.2014

Information And Computer Systems

Green River College

High School Diploma -

Rainier Beach High School

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Destiny Fields