Daniel Napoleon Jr
Trenton,NJ
Summary
Reliable Shift Supervisor bringing seven years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels. Here to get the job done and help your company achieve their goals!
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
Hamilton, NJ
10.2018 - 11.2023
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed Opening and Closing procedures
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Conducted weekly inventory of supplies, equipment, and food items.
- Directed and coordinated production activities, encouraging employees to meet specifications.
Shift Lead
Aldo Groupe - Aldo Shoes
Langhorne, PA
11.2016 - 10.2018
- Managed store operations during absence of Store Manager or Assistant Manager.
- Supervised and led employees to maintain productivity and customer service levels.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Sales Associate
Cotton On Group
Langhorne, PA
07.2015 - 09.2016
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Recommended, selected and located merchandise based on customer desires.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered store and merchandise questions and led customers to wanted items.
- Organized stockroom shelves according to size, color or style.
- Engaged customers in friendly, professional dialogue to determine needs.
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained knowledge of sales and promotions, return policies and security practices.
Women's Basketball Manager
University of Arizona
Tucson, NJ
08.2013 - 05.2015
- Conducted practice sessions with athletes on technical skills development and game strategies.
- Operated score board during games to keep accurate counts of baskets and penalties.
- Distributed uniforms, gear and rosters to team members each season.
- Monitored players during practices and games to maintain optimal safety.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
- Inventoried equipment and supplies to support team needs and keep program operating smoothly.
Education
High School Diploma -
Trenton Catholic Academy
Hamilton, NJ06-2013
Some College (No Degree) - Police Science
University of Arizona
Tucson, AZSkills
- Customer-Oriented
- Out-going & Motivated
- Inventory Management
- Financial Management
- Cash Handling Ability
- Staff Scheduling
- Continuous Improvement
Timeline
Shift Supervisor
Starbucks
10.2018 - 11.2023
Shift Lead
Aldo Groupe - Aldo Shoes
11.2016 - 10.2018
Sales Associate
Cotton On Group
07.2015 - 09.2016
Women's Basketball Manager
University of Arizona
08.2013 - 05.2015
High School Diploma -
Trenton Catholic Academy
Some College (No Degree) - Police Science
University of Arizona