Daniel Norris
Salinas,CA
Summary
Accomplished Senior Sales Specialist with a proven track record at REI, specializing in staff development and customer satisfaction. Expert in retail merchandising and customer service, adept at resolving complaints and mentoring teams to exceed sales goals. Demonstrates exceptional problem-solving and motivational leadership, enhancing customer loyalty and operational efficiency.
Overview
14
14
years of professional experience
Work History
Senior Sales Specialist
REI
03.2012 - Current
- Train and mentor staff in company policies and procedures
- Resolves Customer Service issues in a timely/effective manner
- Prepare the store: Stock, coordinate stocking process, and handling influx of new merchandise as it comes in
- Monitor inventory accuracy, price accuracy, and product stock levels.
- Partners with Department Managers to achieve goals and daily expectations
- Coordinates sales and sale set ups
- Maintains and implements visual standards
- Actively engage with customers to ensure a pleasant shopping experience
Customer Service Cashier
J.C. Penny Store
06.2010 - 01.2012
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Bachelor of Arts - Education
Brandman University
Irvine, CA07.2024
Skills
- Customer Service
- Patience and composure
- Customer Complaint Resolution
- Product Knowledge
- Retail Merchandising
- Product Merchandising
- Staff Management
- Team Supervision
- Problem-Solving
- Training and mentoring
- Staff Development
- Motivational Leadership
Timeline
Senior Sales Specialist
REI
03.2012 - Current
Customer Service Cashier
J.C. Penny Store
06.2010 - 01.2012
Bachelor of Arts - Education
Brandman University