Daniel Odufuwa
Cedar Hill,TX
Summary
Dedicated and results-oriented individual with a strong background in customer-centric roles. Adept at understanding and anticipating customer needs, building positive relationships, and delivering exceptional service. Proven ability to enhance customer satisfaction, resolve inquiries, and drive business growth through effective communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Production Operator
Pioneer Frozen Foods
Dallas, TX
01.2024 - Current
- Identified and resolved operational issues with the assistance of maintenance personnel.
- Collaborated with team members to increase efficiency and productivity on the production line.
- Adjusted machine settings as necessary to meet customer specifications for product size or shape.
- Maintained cleanliness of work area by disposing of waste materials properly according to company policies.
- Followed detailed instructions for operating complex manufacturing equipment in a safe manner.
Auction Services Associate
Carmaxauctions
Wilmer, TX
11.2022 - 10.2023
- Assists in the selling of wholesale inventory using auction systems and simulcast platforms
- Maintain and document the transfer of incoming and outgoing inventory that is processed through the shipping and receiving facility
- Complete daily scanning and reconciliation of the vehicle inventory for wholesale reconditioning process
- Assist with training new associates while providing outstanding customer service to internal and external customers at all times
Package Delivery Driver
Falcon Transportation Services
Rockwall, TX
06.2022 - 11.2022
- Operating cargo vans in a fast-paced work environment where you will be tasked with swiftly and safely delivering packages according to a daily, new route schedule while providing top-tier customer service
- Maintaining enthusiasm for the constant experience and knowledge gained in the expanding logistics/e-commerce industry
- Working independently while equipped with the resources necessary to meet team goals - resources include devices with innovative GPS technology
Virtual Call Center Agent
Dynata
(Remote)
05.2021 - 05.2022
- Perform outbound surveys from home with respondents and accurately record their answers
- Monitored incoming calls, emails, and other communications to ensure prompt responses were provided.
- Identified opportunities to upsell additional products or services to customers.
- Resolved customer complaints and ensured customer satisfaction.
Team Member/Merchandiser
Total Wine & More
Cedar Hill, TX
12.2019 - 03.2021
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Provided feedback from customers regarding product selection, display, and pricing.
- Assisted customers with locating desired items within store locations.
- Developed promotional strategies to increase sales of featured products.
Education
Associate of Science - Multidisciplinary Studies
Paris Junior College
Paris, TX05.2022
Skills
- Complaint Resolution
- Inbound and Outbound Calling
- Data Collection
- Time Management
- Courteous Demeanor
- Project Leadership
- Training and Mentoring
- Customer Education
- Critical Thinking
- Problem-Solving Skills
Timeline
Production Operator
Pioneer Frozen Foods
01.2024 - Current
Auction Services Associate
Carmaxauctions
11.2022 - 10.2023
Package Delivery Driver
Falcon Transportation Services
06.2022 - 11.2022
Virtual Call Center Agent
Dynata
05.2021 - 05.2022
Team Member/Merchandiser
Total Wine & More
12.2019 - 03.2021
Associate of Science - Multidisciplinary Studies
Paris Junior College