Oguike Offoaro
Hawthorne,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Project Specialist position in a fast paced environment. Ready to help the team achieve company goals.
Overview
7
7
years of professional experience
Work History
Fraud Analyst
AXS
Los Angeles, CA
2021.01 - Current
- Analyzes large amounts of data to find patterns of fraud and anomalies.
- Reviews reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Maintains and analyzes fraud/chargeback data for patterns and links.
- Designs and test fraud reduction strategies to minimize chargebacks and negative customer impact
- Implements rule changes in payment risk engine and analyze impact on conversion
- Works directly with 3rd party fraud tools and services to implement and evaluate fraud strategies (Ekata, Iovation, RED, Chase, PayPal, SQL, Splunk, Tableau)
- Creates data driven reporting to support team roadmap and business decisions
- Supports, collaborates, and troubleshoots fraudulent patterns with other team analysts
Fraud Analyst
Stamps.com Inc
El Segundo, CA
05.2019 - 01.2021
- Used Cybersource, Splunk, Backpack, Oracle, Iovation, Ekata, and SQL to manage and investigate fraudulent patterns.
- Assisted with creating standard operation procedures guides for risk prevention department.
- Handled 60+ inbound calls daily for account verification/fraud with very low average handle time.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed new customer accounts for potential fraud with high accuracy and in timely manner.
- Analyzed login activity to prevent fraudulent account takeovers.
- Fostered collaboration and ensuring all departments are aligned to project plans created. Adapts to various responsibilities support to Project Manager with various fraud prevention projects.
- Assisted over 100 customers daily with compromised accounts and provided direction on how to recover funds from fraudulent transactions.
- Implemented financial risk management policies, limits and strategies that complied with standards and strategic imperatives of organization.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Data Analyst
KCC Computershare
El Segundo, CA
09.2018 - 05.2019
- Used SQL to access database of contractors to extract relevant information
- Created 300+ approval forms weekly for reconciliation of contractor expenses using Mail Merge function
- Developed best practices working with Training and Development department and updates to Desk Operating Procedures
- Maintained consistent communication with claimants to obtain and provide relevant case information
- Successfully handled questions and concerns about clients’ cases by phone and email
- Reviewed system inputs for accuracy and evaluated high risk transactions of up to $100k to successfully prevent erroneously paid claims using python-based software called GCP
- Protected assets by ensuring compliance with internal control procedures, and regulations
- Managed case dockets and updated KCC public access website daily
- Communicated with case teams to complete priority address research projects accurately and in timely manner
- Assisted with mailings including compilation of service lists and preparing of affidavits of service
- Researched and resolved issues regarding integrity of data flow into databases.
- Identified and documented detailed business rules and use cases based on requirements analysis.
Project Manager
Allied Telecom
Arlington, VA
05.2016 - 06.2018
- Managed EDI of purchase orders, shipping statuses, invoices, payment confirmations, and inventory documents.
- Handled 70+ inbound and outbound calls daily regarding updates and issues regarding projects.
- Managed customer data migration orders for over 100 “Lit” Buildings as assigned by management & complete migration orders within 30 Day Interval
- Participated in Field Operations Dispatches for 50+ Surveys and Install Types Managed customer account relations using Salesforce CRM
Education
Certificate - Data Science
IBM
Remote12.2020
Bachelor of Science - Public Health
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2016
Skills
- Presentation Software (PowerPoint, Tableau)
- Project Planning
- Agile Project Management
- Project Plans
- Risk Assessment
- Fraud Detection
- Financial Transactions
- Dispute Resolution
- Policy Analysis
- Procedure Review
- Effective Communication
- Proficient In JIRA
Timeline
Fraud Analyst
AXS
2021.01 - Current
Fraud Analyst
Stamps.com Inc
05.2019 - 01.2021
Data Analyst
KCC Computershare
09.2018 - 05.2019
Project Manager
Allied Telecom
05.2016 - 06.2018
Certificate - Data Science
IBM
Bachelor of Science - Public Health
Rutgers, The State University of New Jersey
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