Daniel Ojeda
Kansas City,Missouri
Summary
IT Technician committed to supporting customer satisfaction with response times, resolution acceptance and communication. Amiable provider of invaluable services needed to keep businesses up and running. Versed in replacing and repairing damaged hardware and upgrading and installing anti-virus software.
Confident and Capable Technician experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
2
2
years of professional experience
Work History
Helpdesk Technician
Impel Integrated Tech Services
Rosenberg, TX
06.2022 - Current
- Resolved customer inquiries in a timely manner.
- Developed training materials for end-users on how to use various applications.
- Performed remote maintenance on client systems using remote access tools.
IT Technician
McKesson
Kansas City, MO
07.2022 - Current
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
Welder/Machine Operator
Jay FabWerks LLC
01.2022 - 04.2023
- Resolved welding issues identified during routine maintenance and inspections
- Welded components using manual or semi-automatic welding equipment in vertical, horizontal and overhead positions.
Education
High School Diploma -
Ruskin High School
Kansas City, MO05-2022
Skills
- End User Support: PC, Laptop, and Mobile Device Configuration, Windows 10 Configuration, Microsoft 365 Apps, Manage Engine Ticket System
- Comptia A: Server and Network Device Configuration, Networking Fundamentals, TCP/IP Network Services, Windows Server Products, Hyper-V Virtualization, Microsoft 365 Administration, Active Directory, Domain Management, Access Controls, Securing Business Networks, Azure Fundamentals, Wireshark, Permissions, Security Compliance
- Hardware Installation
- Application Installations
- Troubleshooting and Diagnostics
- Inventory Control Systems
Training
- CompTIA A+ Certification: Studied and successfully obtained CompTIA A+ certification, demonstrating proficiency in hardware and software fundamentals, troubleshooting, and system configuration
- VMware Training: Completed self-paced training in VMware, focusing on virtualization technology, including the installation, configuration, and management of virtual machines.
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
IT Technician
McKesson
07.2022 - Current
Helpdesk Technician
Impel Integrated Tech Services
06.2022 - Current
Welder/Machine Operator
Jay FabWerks LLC
01.2022 - 04.2023
High School Diploma -
Ruskin High School
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