Summary
Overview
Work History
Education
Skills
References
Languages
Certification
Work Preference
Timeline
Generic
Open To Work

Daniel Okunev

Coconut Creek

Summary

Client-focused professional with expertise in managing customer relationships and resolving inquiries. Skilled in simplifying complex financial information and utilizing Microsoft Office and CRM tools. Bilingual in English and Russian, committed to supporting diverse communities and driving meaningful impact.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Mutual of America
New York
10.2022 - 05.2024
  • Resolved customer concerns through personalized service, fostering positive client experiences
  • Developed strong client relationships through active listening and solution-oriented service
  • Collaborated with internal teams to support client needs and improve satisfaction
  • Educated clients on financial products and investment options in a clear, approachable way
  • Managed client accounts and transactions, ensuring accuracy and detail-oriented service

Education

Associate in Arts - Psychobiology, Behavioral Neuroscience

Broward College
Fort Lauderdale, FL
06-2026

Mastering Digital Marketing with AI Tools -

John Bryce Training
Tel Aviv, Israel
01.2026

Associate of Science - Speech Pathology

Kingsborough Community College
Brooklyn, NY

Skills

  • Salesforce
  • Microsoft Office (Word, Excel, PowerPoint)
  • MS Access
  • Omni DC
  • Account management
  • Behavior analysis
  • Marketing strategies
  • Time management
  • Multitasking
  • Effective communication
  • Written communication
  • Fluent in English

References

Available upon request.

Languages

Russian
Professional

Certification

JOHN BRYCE TEL AVIV ISRAEL - MASTERING DIGITAL MARKETING WITH AI TOOLS

Work Preference

Job Search Status

Open to work

Salary Range

$45000/yr - $200000/yr

Timeline

Customer Service Associate

Mutual of America
10.2022 - 05.2024

Associate in Arts - Psychobiology, Behavioral Neuroscience

Broward College

Mastering Digital Marketing with AI Tools -

John Bryce Training

Associate of Science - Speech Pathology

Kingsborough Community College
Daniel Okunev