Daniel Olorundare
Randallstown,MD
Summary
Cheerful and upbeat customer service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Rite-Aid Pharmacy
Owings Mills, MD
09.2022 - 07.2024
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Verified prescriptions and drug labels, documents and packages.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Dietary Aide
Chapel Hill Nursing Center
Randallstown, MD
12.2021 - 08.2022
- Served specific meals to patients with special dietary needs.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Stocked food and other supplies for main kitchen and units.
- Delivered snacks to nurse station for distribution to specific residents.
- Collaborated with registered dietitian and other members of healthcare team in providing medical nutrition therapy.
- Checked and updated diet orders via computer database.
- Adhered to administrative departmental policies and procedures regarding safety, health and confidentiality.
Server
Fairhaven Nursing Home
Owings Mills, MD
06.2021 - 10.2021
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Set up dining room to meet hospitality and service standards.
- Stocked server areas with supplies before, during and after shifts.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Fulfillment Team Member
Target
Owings Mills, MD
10.2020 - 02.2021
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Collaborated with other team members to achieve successfully a set goal number of items picked from store floors, shelves and pallets, packed properly and speedily prepared for delivery to customers.
- Assisted customers with their needs ranging from aiding them look for a specific item to connecting them with the right team member best suited to help them.
- Followed order sheets to pick correct stock and prepare pallets.
- Used RF scanner to pick items from bins and complete orders.
- Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse.
Customer Service Representative
ASAP Cleaners
Owings Mills, MD
08.2020 - 09.2020
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided great cleaning service to the customer's satisfaction.
- Asked probing questions to determine how their clothing items and shoes needed to be handled, and accurately input information into electronic systems.
- Greeted customers as they entered the establishment.
- Delivered clothing items and shoes cleaned to the customer's satisfaction and provided support to each customer paving way for future business opportunities.
Education
Associate of Science - Nursing
Baltimore City Community College
Baltimore, MD12-2026
Diploma
Owings Mills High School
Owings Mills, MD06.2020
Skills
- RF scanning devices
- Merchandise restock
- Boxing and labeling
- Workload priorities
- Heavy lifting
- Decision-making
- Working collaboratively
- Interpersonal and written communication
- Documentation and recordkeeping
- Cash register operation
- Customer assistance
- Assess customer product needs and interests in order to best recommend suitable items
- Customer service
- Reliable and trustworthy
- Table Bussing
- High-volume dining
- Table setting arrangements
- Buffet setup and takedown
- Food safety understanding
- Menu knowledge
- Sales Techniques
- Point of Sale Systems Proficiency
- Drug Inventory Control
- Preparing Bulk Medications
- Verifying Orders
Certificates
- Maryland State Licensed Pharmacy Technician
- Maryland Certified Medical Technician
Timeline
Pharmacy Technician
Rite-Aid Pharmacy
09.2022 - 07.2024
Dietary Aide
Chapel Hill Nursing Center
12.2021 - 08.2022
Server
Fairhaven Nursing Home
06.2021 - 10.2021
Fulfillment Team Member
Target
10.2020 - 02.2021
Customer Service Representative
ASAP Cleaners
08.2020 - 09.2020
Diploma
Owings Mills High School
Associate of Science - Nursing
Baltimore City Community College