Daniel Omoruan
Houston,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
2
2
Certification
Work History
Customer Service Specialist
Wolex Properties
Houston, TX
01.2023 - 12.2023
- I manage and oversee client's properties by ensuring payments from tenants ae timely received, expenses are properly monitored and repair claims are quickly addressed.
- I record and balance income (rent) and expenditures for ach client so that the books of account are accurate at the end of every month.
- I oversee and manage rental properties such as Airbnb and short-term rentals, by ensuring guests are attracted to our properties and derive maximum comfort.
- I beautifully list and make public properties available for sale and rental which leads to the generation of a minimum of 15 interested tenants/buyers weekly.
- I timely and adequately attend to current and prospective tenants/landlords requests as it relates to their properties. This generated an aggregate of 80% satisfaction from our clients according to recent survey conducted.
- I perform office activities such as the compilation of documents and contracts in a timely and neat order.
Customer Service Representative
Best Autos
Houston, TX
01.2022 - 12.2022
- I promptly handled an average of 40 customer inquiries and complaints daily with a 96% customer satisfaction rate.
- I maintained a knowledge base of the evolving product offerings and improved the company's customer retention by 80%. This was achieved by proactively recommending new products to existing customers.
- I carefully documented customer interactions to reduce on-boarding time by 26% when new customer service representatives interact with clients.
- I influenced the increase in customers order size for new and existing customers by 35% by thoroughly understanding their needs, and also recommending the right products.
- I quickly triaged incoming calls, and I escalate the calls when necessary, thereby reducing the average wait time to resolution by 50%.
Customer Service Expert
Daily Care
Houston, TX
05.2019 - 12.2021
- I assisted and supported 75+ tele sales monthly leading to the generation of new clients for the organization
- I used Microsoft Office tools and packages to track customer experiences, communication, and marketing efforts.
- I exceeded all quantitative metrics on customer satisfaction, customer retention and inquiry volume.
- I quickly triaged incoming calls, and I escalated calls when necessary, thereby reducing the average wait time of resolution drastically.
- I promptly handled an average of 80 patients inquiries and complaints monthly withy a 96% satisfaction rate.
Education
High School Diploma -
Elsik High School
Houston, TX06-2020
Associate of Science - Computer Science
Houston Community College
Houston, TXSkills
- Account Management
- Report Generation
- Customer Order Management
- Customer Retention
- De-Escalation Techniques
- Good Communication Skills
- Problem Resolution
- Process Optimization
- Telephone Etiquette
- Customer Service
- Customer Relations
- Complaint Handling
- Microsoft Office Packages
- Customer Satisfaction
- Attention to Detail
- Proficiency in Data entry, Recordkeeping and Reporting
- Proven ability to Multitask, prioritize, and manage time efficiently
Accomplishments
Best Customer Service Representative.
Best Autos
This was presented to me for my numerous contributions and achievements.
Certification
Hubspot Sales Software
Hubspot Academy.
Received for demonstrating the mastery of real-world application of inbound theory and practice using Hubspot Software.
ZoomInfo SalesOS
ZoomInfo
Received for mastering the art of science & sales.
Timeline
Customer Service Specialist
Wolex Properties
01.2023 - 12.2023
Customer Service Representative
Best Autos
01.2022 - 12.2022
Customer Service Expert
Daily Care
05.2019 - 12.2021
High School Diploma -
Elsik High School
Associate of Science - Computer Science
Houston Community College