Daniel Onokwu
Houston,TX
Summary
Customer-focused retail specialist with strong experience in high-volume environments, point-of-sale systems, and personalized customer engagement. Proven ability to deliver exceptional service, educate customers on products, and create meaningful in-store experiences. Skilled in active listening, problem-solving, and cross-functional teamwork. Passionate about technology and helping customers find the right solutions to meet their needs.
Overview
5
5
years of professional experience
Work History
Command Center Associate
Floor & Decor
05.2024 - Current
- Delivered customer-focused support by coordinating store-to-store and customer deliveries, improving overall service efficiency.
- Communicated proactively with customers regarding order updates, ensuring transparency and trust.
- Collaborated with team members across departments to streamline operations and enhance workflow.
- Managed incoming shipments with strong attention to detail, ensuring inventory accuracy and organization.
- Supported a fast-paced environment while maintaining a high standard of service and reliability.
Seasonal Food Court Associate
Costco Wholesale
11.2025 - 01.2026
- Delivered fast, friendly service in a high-volume environment, prioritizing customer satisfaction.
- Operated POS systems handling cash and card transactions efficiently.
- Maintained food safety and cleanliness standards while multitasking during peak hours.
- Worked collaboratively with team members to ensure smooth operations.
Cashier
Floor & Decor
01.2024 - 05.2024
- Provided personalized customer interactions, creating a welcoming and efficient checkout experience.
- Processed transactions accurately using POS systems while maintaining speed and attention to detail.
- Assisted customers with questions, offering solutions and ensuring satisfaction.
- Demonstrated strong communication and problem-solving skills in high-traffic situations.
Server
Star Cinema Grill
06.2022 - 10.2023
- Provided attentive, personalized service to guests, enhancing the overall customer experience.
- Managed multiple tasks simultaneously in a fast-paced environment.
- Resolved guest concerns professionally, ensuring satisfaction and repeat business.
- Strengthened communication and relationship-building skills.
Party Host
Urban Air Adventure Park
11.2020 - 11.2021
- Created engaging and memorable experiences for guests during events and parties.
- Coordinated logistics, demonstrating organization and attention to detail.
- Delivered high-quality customer service to families and groups.
Education
Some College Coursework - Applied Science
San Jacinto College
Houston, TXSkills
- Customer Experience & Relationship Building
- Sales Support & Product Recommendations
- Point-of-Sale (POS) Systems & Transactions
- Technical Curiosity & Product Learning
- Communication & Active Listening
- Team Collaboration & Cross-Functional Support
- Problem Solving & Conflict Resolution
- Inventory Coordination & Order Fulfillment
- Time Management & Adaptability
ADDITIONAL QUALIFICATIONS
- Strong interest in consumer technology and product ecosystems
- Quick learner with ability to absorb new product knowledge and explain it simply
- Reliable, adaptable, and committed to delivering exceptional in-store experiences
- Comfortable working flexible schedules including evenings, weekends, and holidays
Timeline
Seasonal Food Court Associate
Costco Wholesale
11.2025 - 01.2026
Command Center Associate
Floor & Decor
05.2024 - Current
Cashier
Floor & Decor
01.2024 - 05.2024
Server
Star Cinema Grill
06.2022 - 10.2023
Party Host
Urban Air Adventure Park
11.2020 - 11.2021
Some College Coursework - Applied Science
San Jacinto College