AALIYAH WILEY
Houston,Tx
Summary
Motivated retail leader with management experience in fast-paced retail environments and a passion for delivering exceptional customer experiences. Proven ability to lead store operations, coach and develop team members, drive sales, and maintain high visual merchandising standards. Skilled in opening and closing procedures, inventory management, cash handling, loss prevention awareness, and fostering a collaborative team culture.
Overview
4
4
years of professional experience
Work History
Manager in Training
Hibbett Sports
07.2024 - Current
- Support daily store operations while partnering with management to achieve sales and operational goals.
- Open and close the store following company procedures.
- Deliver exceptional customer service and resolve customer concerns.
- Train, coach, and mentor new associates.
- Delegate daily responsibilities to maximize productivity.
- Execute visual merchandising standards.
- Assist with inventory control, shipment processing, and stock replenishment.
- Maintain accurate cash handling and POS transactions.
- Support loss prevention initiatives and foster a positive team environment.
Guest Service Representative
Nothing Bundt Cakes
08.2025 - 07.2026
- Delivered exceptional customer service in a fast-paced environment.
- Assisted guests with personalized product recommendations.
- Maintained a clean, organized environment.
- Processed transactions accurately.
- Collaborated with team members during high-volume periods.
Seasonal Sales Associate
Tilly's
12.2022 - 07.2026
- Assisted customers with apparel selections.
- Supported visual merchandising and floor presentation.
- Processed shipments and replenished merchandise.
- Used retail technology to locate products.
- Worked with the team to achieve sales goals.
Education
CNA License -
Clear Lake Texas Nursing Aide
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Clear Falls High School
Skills
- Retail Leadership
- Team Leadership
- Store Operations
- Opening & Closing Procedures
- Customer Experience
- Visual Merchandising
- Fashion Retail
- Inventory Management
- Stock Replenishment
- Shipment Processing
- Cash Handling
- POS Systems
- Associate Training & Coaching
- Sales Performance
- Team Collaboration
- Conflict Resolution
- Problem Solving
- Communication
- Loss Prevention Awareness
- Brand Standards
Timeline
Guest Service Representative
Nothing Bundt Cakes
08.2025 - 07.2026
Manager in Training
Hibbett Sports
07.2024 - Current
Seasonal Sales Associate
Tilly's
12.2022 - 07.2026
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Clear Falls High School
CNA License -
Clear Lake Texas Nursing Aide