Summary
Overview
Work History
Education
Timeline
Generic

Daniel Padilla

Davis,CA

Summary

Experienced business owner and entrepreneur with extensive skill in networking, pricing strategy, business operations, marketing, sales strategy development, financial management, and customer service expertise. Fluent in English and Spanish.

Overview

11
11
years of professional experience

Work History

Shop Owner

SCLP LLC
Dixon, California
07.2017 - 07.2024
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management
  • Developed a loyal customer base by consistently delivering high quality products and personalized service
  • Addressed customer complaints effectively, resolved issues quickly to maintain customer satisfaction
  • Managed inventory levels ensuring optimal stock availability while minimizing overhead costs
  • Established strong relationships with vendors and leveraged these connections for exclusive access to new products or preferential buying terms
  • Hired, trained, and supervised a diverse team of employees
  • Adapted Business Strategy in response to changing market conditions or customer preferences, demonstrating a proactive approach to ensuring the shop's success
  • Improved Profit Margins by analyzing sales data and adjusting pricing strategies accordingly based on consumer demand and competitor activity

Call Center Supervisor

Spectrum, Charter Communications
Ontario, California
06.2016 - 07.2017
  • Responsible for day to day operations of the call center, including but not limited to scheduling, training, coaching and making sure we met daily goals
  • Oversee a team of over 50 agents and handled any elscelated issues or problems that arrrised
  • Managed the bilingual department and made sure all customers were cared for and were able to voice concerns
  • Monitoring each agents preformance and scaling their growth after certain intervals
  • Managed staff scheduling to ensure adequate coverage during peak hours.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Shop Owner

DVF LLC
Davis, California
04.2013 - 06.2016
  • Monitored industry trends to stay current on new products, technologies, and best practice in cannabis retail management
  • Maintained a clean, organized store environment to ensure optimal presentation of goods and ease of access for customers
  • Addressed Customer Concerns promptly to maintain high customer satisfaction
  • Ensured Compliance with state regulations by maintaining accurate records and documentation for all transactions
  • Collaborated with marketing teams to develop promotional materials that effectively communicated the benefits of medicinal cannabis products to potential customers
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills

Education

Davis Senior High School
Davis, California
06.2012

Sociology

Sacramento City College
Sacramento, California

Timeline

Shop Owner

SCLP LLC
07.2017 - 07.2024

Call Center Supervisor

Spectrum, Charter Communications
06.2016 - 07.2017

Shop Owner

DVF LLC
04.2013 - 06.2016

Davis Senior High School

Sociology

Sacramento City College

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Daniel Padilla