Summary
Overview
Work History
Education
Skills
Certification
Activities
Timeline
Generic

Daniel Palermo

New York

Summary

Dynamic Risk & Financial Services Leader Accomplished retail financial services branch manager with a strong track record in business generation, sales leadership, analytical problem-solving, decision-making, client relationship management, operations, and risk mitigation. Proven expertise in overseeing risk strategy and execution for advisor tools within J.P. Morgan Wealth Management (JPMWM) Risk

Resourceful vice president with several years of results-oriented experience in business intelligence and operations management. Culturally-sensitive and ethical professional with demonstrated success in developing and implementing optimized solutions. Versatile leader recognized for driving results in collaborative, inclusive manner.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Vice President, Risk Strategy & Execution – Advisor Tools

JPMorgan Chase
New York
11.2022 - Current
  • Oversee risk strategy and execution for advisor tools within J.P. Morgan Wealth Management (JPMWM) Risk, ensuring effective governance and credible challenge across strategy, product, portfolio, and legal entity levels.
  • Lead risk oversight for the development and enhancement of financial advisor tools, ensuring alignment with regulatory and business requirements.
  • Provide risk guidance and support in Legal Risk Controls Compliance (LRCC) oversight and product cabinet discussions.
  • Conduct monthly reviews of Retail Non-Deposit Investment Products (RNDIP) metrics to ensure data accuracy and compliance.
  • Support credit margin risk functions, including daily monitoring and RAG rating assessments.
  • Participate in SPA (Strategic Priority Assessments) for new business initiatives
  • Oversaw risk management initiatives ensuring compliance with financial regulations.
  • Collaborated with senior leadership to define corporate vision and strategic goals.
  • Developed and executed strategic plans to support the vision of the organization.
  • Identified problems and implemented solutions to better streamline operations.
  • Maintained relationships with key stakeholders by attending meetings and responding promptly to inquiries or requests for information.
  • Ensured compliance with applicable laws and regulations related to operations activities.

Senior Branch Manager

J.P. Morgan Wealth Management
New York
08.2019 - 10.2022
  • Responsible for full branch management, including staff oversight, business development, and risk management.
  • Managed a team of 15+ employees and 7 additional branch partners.
  • Recruited, hired, and onboarded high-quality talent, assessing candidates' merits, skills, and qualifications.
  • Promoted a strong control environment, ensuring adherence to risk and control expectations, procedures, and processes.
  • Fostered collaboration between staff and partners, holding weekly strategy meetings to drive sales performance.
  • Cultivated an inclusive work environment focused on delivering outstanding customer experiences.
  • Coached employees on customer engagement, helping them develop strong client relationships and provide appropriate financial solutions.
  • Drove deposit and investment growth, achieving an average 9% year-over-year (YOY) increase through strategic scorecard analysis.
  • Leveraged technology to enhance client engagement.
  • Actively coached, motivated, and developed employees, identifying strengths and growth opportunities to support career advancement.
  • Led branch operations, ensuring compliance with industry regulations and company policies.
  • Managed client relationships, providing tailored financial advice and investment strategies.
  • Oversaw team performance, mentoring staff to enhance service delivery and productivity.
  • Developed and implemented strategic plans to drive branch growth and client engagement.
  • Facilitated communication between departments, streamlining processes for better efficiency.
  • Managed daily operations of branch, order fulfillment and customer service.
  • Resolved customer requests promptly, providing courteous services to optimize workflow.
  • Developed and maintained relationships with customers and business partners in order to maximize customer satisfaction and loyalty.
  • Established processes for delivering quality customer service, including responding to customer inquiries promptly and efficiently.
  • Conducted regular performance appraisals of staff, providing feedback and coaching as needed.
  • Monitored sales goals and objectives for the branch, ensuring that they were met or exceeded.
  • Assembled and trained highly qualified team of professionals.
  • Scheduled staffing levels according to anticipated demand for services.
  • Facilitated communication between upper management and lower level employees regarding company policies, procedures, goals.
  • Provided leadership by setting a positive example for other employees to follow.
  • Recruited qualified candidates for open positions within the branch.
  • Assisted with the development of training programs for new hires.
  • Developed and implemented strategies to increase branch profitability.

Branch Manager

JPMorgan Chase
New York
04.2007 - 08.2019
  • Branch Manager at multiple locations: Broadway & 13th Street, West 4th Street & Avenue of the Americas, 101 Barclay Street.
  • Managed daily operations to ensure efficient branch functionality.
  • Oversaw staff performance and provided mentorship for team development.
  • Implemented customer service strategies to enhance client satisfaction.
  • Developed training programs for new employees to improve skills.
  • Managed staff scheduling, hiring and training processes.
  • Managed and inspired team members to perform to full potential, driving branch profitability.

Previous Branch Assignments

04.1999 - 04.2007
  • Progressed through various roles, including Senior Teller, Personal Financial Representative, Assistant Branch Manager.

Education

High School -

Scuola Media G. Marconi
Giovinazzo, Italy

Skills

  • Decision-making
  • Risk evaluation
  • Collaboration
  • Business priorities
  • Growth strategies
  • Microsoft Excel
  • PowerPoint
  • Word
  • Salesforce
  • Strategic planning
  • Governance frameworks
  • Customer relationship management
  • Team leadership
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Decision making
  • Event coordination
  • Sales leadership
  • Staff training
  • Customer service
  • Recruiting and hiring
  • Human resources
  • Verbal and written communication
  • Staff recruiting and retainment
  • Budget oversight
  • Performance monitoring and evaluation
  • Customer prospecting
  • Staff development

Certification

New York State Notary Public

Activities

  • Chapter Co-Chair, Pride Tri-State Business Resource Group (BRG), 12/01/24, Present, Work with Regional Leadership to align chapter mission and goals to the aligned DEI., Coordinate all chapter operations: annual budget planning, annual event calendars, and all chapter wide event and communications., Ensure BRG Chapter is providing local opportunities for employees to engage and help meet firmwide DEI goals.
  • Member, Pride Tri-State BRG, 06/01/17, 12/01/24, Managed Chase’s sponsorship with the NYC Pride organization., Led J.P. Morgan Chase’s participation in the NYC Pride March.

Timeline

Vice President, Risk Strategy & Execution – Advisor Tools

JPMorgan Chase
11.2022 - Current

Senior Branch Manager

J.P. Morgan Wealth Management
08.2019 - 10.2022

Branch Manager

JPMorgan Chase
04.2007 - 08.2019

Previous Branch Assignments

04.1999 - 04.2007

High School -

Scuola Media G. Marconi

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Daniel Palermo