DANIEL PEARN
Victoria
Summary
With nearly a decade of extensive experience in customer service and technology-driven fields, I am a hardworking and hands-on individual is dedicated to enhancing service reliability. Strong organizational and interpersonal skills, combined with expertise in technology and customer relations, enable effective contributions to organizational success. Committed to leveraging advanced technical skills and innovative problem-solving abilities to improve service continuity and drive positive outcomes.
Overview
12
12
years of professional experience
Work History
Life Insurance Agent
American Income Life Insurance Company
02.2025 - Current
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
Utility Locate Technician
Stake Center Locating
03.2023 - Current
- Map utilities within 2-hour radius, ensuring precise service continuity
- Enhance utility reliability through accurate mapping
- Address mapping challenges to minimize service disruptions
- Utilize mapping skills to improve service reliability
- Improve mapping accuracy, significantly impacting service continuity
Internet Installer
TISD
08.2021 - 03.2022
- Installed Cat5e/Cat6 cabling, enhancing connectivity for over hundreds of homes
- Configured radios/routers, improving customer service efficiency by 80%
- Resolved diverse technical inquiries, boosting customer satisfaction
- Managed inventory, ensuring accurate company records
- Streamlined equipment tracking, reducing discrepancies
- Conducted thorough technical assessments, addressing diverse client queries with precision
- Maintained meticulous inventory records, contributing to streamlined operational efficiency
Convenience Store Clerk
Seven eleven 7 11
01.2017 - 08.2018
- Assisted customers with purchases, enhancing satisfaction and retention
- Managed inventory, ensuring optimal stock levels and minimizing shortages
- Operated cash registers efficiently, supporting team during high-traffic periods
- Improved store organization, leading to increased sales and customer convenience
Driver
Cesars Taxi
10.2013 - 02.2016
- Drove clients safely, ensuring timely arrivals and enhancing customer satisfaction
- Maintained vehicle cleanliness and efficiency, contributing to operational reliability
- Built strong client rapport, fostering repeat business and positive feedback
Education
High school or equivalent -
Shiner High School
Shiner, TX01.2003
Skills
- Ethernet Cable
- Customer Support
- Detail Oriented
- Cabling
- Communication
- Computer Networks
- Customer Relations
- Ethernet
- IOS
- Mac OS X
- Microsoft Products
- Operating Systems
- Organizational Skills
- Interpersonal Skills
- VoIP
- VPN
- Windows
- Network Routers
- Materials Management
- Maintenance Services
- Administrative Skills
- Scheduling
- Android
- Computer Skills
- Insurance policy sales
- Building relationships
- Client service
- Client account management
LANGUAGES
English
Timeline
Life Insurance Agent
American Income Life Insurance Company
02.2025 - Current
Utility Locate Technician
Stake Center Locating
03.2023 - Current
Internet Installer
TISD
08.2021 - 03.2022
Convenience Store Clerk
Seven eleven 7 11
01.2017 - 08.2018
Driver
Cesars Taxi
10.2013 - 02.2016
High school or equivalent -
Shiner High School
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