Daniel Pedroso
Miami,FL
Summary
Dynamic Service Advisor with proven expertise at Morgan Auto Group in vehicle assessment and repair estimates. Skilled in building strong customer relationships and upselling services, resulting in increased customer loyalty. Committed to delivering exceptional customer service and ensuring satisfaction through effective communication and problem resolution.
Overview
9
9
years of professional experience
Work History
Service Advisor
Morgan Auto Group
Miami, FL
04.2019 - Current
- Assess customer needs
- Write up customer vehicles
- Ensured that all customer inquiries were handled promptly and accurately.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Upsold additional products or services when appropriate.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
Cashier
McDonald's
Miami, FL
03.2016 - 04.2019
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Felix Varela Senior High School
Miami, FL07-2019
Skills
- Customer service
- Vehicle assessment
- Repair estimate
- Relationship building
- Upselling techniques
- Maintain a proper ELR to go along with industry standards
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Service Advisor
Morgan Auto Group
04.2019 - Current
Cashier
McDonald's
03.2016 - 04.2019
High School Diploma -
Felix Varela Senior High School