Daniel Perez
Schertz,TX
Summary
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
23
23
years of professional experience
Work History
Service Manager
Conn's Home Plus
San Antonio, TX
04.2017 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed risk by developing and implementing effective risk management strategies.
- Provided exceptional customer service to ensure customer satisfaction.
Sales Manager
Conn's Home Plus
San Antonio, TX
02.2001 - 04.2017
- Managed daily operations of sales department, including supervision of staff members.
- Executed strategic sales plans to expand customer base and revenue.
- Performed sales consultations and educated clients on products and services.
- Achieved company growth and brand development through market expansion and sales.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
Education
High School Diploma -
Schurr High School
Montebello, CASkills
- Customer Service Management
- Staff Supervision
- Conflict Resolution
- Service Quality Management
- Goal Setting
- Customer Service
- Workplace Safety
- Proficient in Microsoft Word, Excel, Power Point
- Shift Scheduling
- Employee Supervision
Timeline
Service Manager
Conn's Home Plus
04.2017 - Current
Sales Manager
Conn's Home Plus
02.2001 - 04.2017
High School Diploma -
Schurr High School
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