Daniel Phillips
Rocklin,CA
Summary
Driven Project Coordinator with a proven track record at Power Plus, enhancing project delivery through effective coordination and team leadership. Excelled in customer satisfaction and team productivity, achieving targets with strong problem-solving and interpersonal skills. Skilled in project management and customer service, consistently elevating project quality and client relations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Coordinator
Power Plus
07.2020 - 08.2024
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Developed and implemented project plans and budgets to ensure successful execution.
Location Supervisor/Sales Associate
Airport Van Rental
07.2013 - 07.2020
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies.
- Implemented quality control measures to maintain high standards in service delivery and customer experience.
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Established team priorities, maintained schedules and monitored performance.
Education
No Degree - Business Administration And Management
American River College
Sacramento, CANo Degree - Business Administration And Management
Cuesta College
San Luis Obispo, CAHigh School Diploma -
Nevada Union High School
Grass Valley, CA06.1995
Skills
- Problem-Solving
- Project Coordination
- Time Management
- Detail Oriented
- Project Management
- Project Scheduling
- Customer Service
- Team Leadership
- Schedule Management
- Customer Management
- Sales and Marketing
- Employee Scheduling
Certification
Certified Forklift Operator
Bucket Truck Operation
Timeline
Project Coordinator
Power Plus
07.2020 - 08.2024
Location Supervisor/Sales Associate
Airport Van Rental
07.2013 - 07.2020
No Degree - Business Administration And Management
American River College
No Degree - Business Administration And Management
Cuesta College
High School Diploma -
Nevada Union High School
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