Daniel Pierce
Oregon City,OR
Summary
Detail-oreiented individual with exceptional communication. FINRA-licensed (Series 7, 66, 6, Life Insurance) with over 8 years of experience in financial services. Expertise in supporting investment advisors and managing client accounts while ensuring operational excellence. Strong background in investment operations, compliance, and client service, with a proven ability to streamline processes and effectively resolve escalations. Committed to delivering accurate and timely results that foster client trust and satisfaction. Recognized for a proactive approach to problem-solving and dedication to enhancing the overall client experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. Branch Premier Banker
WELLS FARGO BANK
02.2022 - 05.2025
- Partnered with advisors to manage the full lifecycle of client accounts, including onboarding, rollovers, ACAT and non-ACAT transfers, and account maintenance.
- Oversaw high-net-worth relationships by ensuring precise documentation, compliance with regulatory requirements, and resolution of escalated service requests.
- Executed funding source updates, transfers, and IRA rollover activities while coordinating with custodians and internal operations to ensure accuracy.
- Collaborated with compliance, operations, and legal partners on account audits, reconciliations, withholding requirements, and incident resolution.
- Supported clients and advisors with ACH disputes, payment failures, wire requests, and restricted/deceased account handling.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Opened, closed, and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Relationship Banker
WELLS FARGO BANK
01.2018 - 01.2022
- Acted as first point of contact for investment-related client inquiries, researching and resolving account and transaction issues while escalating complex cases when needed.
- Maintained accurate client records and prepared reports to support financial reviews, ensuring consistency with compliance and regulatory standards.
- Processed account updates, beneficiary changes, and service requests with precision, supporting advisors in delivering timely financial solutions.
Personal Banker (Unlicensed/Licensed)
WELLS FARGO BANK
01.2016 - 01.2018
- Facilitated account openings, funding transfers, and maintenance requests in line with operational procedures.
- Coordinated with financial partners to resolve escalations, payment issues, and transfer delays, ensuring timely client outcomes.
- Built foundational knowledge in investment products and operations while supporting advisors with paperwork and compliance requirements.
General Manager
CASBAH CAFÉ
01.2014 - 01.2016
- Directed day-to-day business operations including compliance, staffing, and reporting, ensuring efficiency and accuracy.
- Trained and managed a 12-person team, implementing operational improvements that enhanced service delivery and productivity.
Education
Associates degree - Business Administration & Management
Las Positas College
Skills
- Tax planning
- Financial planning
- Retirement planning
- Asset allocation
- Relationship management
- Estate planning
- Banking regulations
- Resourcefulness
- Opening accounts
- Team coaching and training
- Investment advice
- Wealth management
Certification
- FINRA Series 7
- FINRA Series 66
- FINRA Series 6
- Life & Health Insurance Licensed
- Notary
Timeline
Sr. Branch Premier Banker
WELLS FARGO BANK
02.2022 - 05.2025
Relationship Banker
WELLS FARGO BANK
01.2018 - 01.2022
Personal Banker (Unlicensed/Licensed)
WELLS FARGO BANK
01.2016 - 01.2018
General Manager
CASBAH CAFÉ
01.2014 - 01.2016
Associates degree - Business Administration & Management
Las Positas College