Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Potter

Billings,Montana

Summary

I Have Mechanical experience and have experience installing AC, and Furnaces in the residential field, and would like to broaden my experience to commercial or industrial, if possible. I have had some experience in service as ride alongs. I have been in the industry for almost 8 months. I Also have other Knowledge on other jobs that require people skill, and communication. I have a Class Diploma from Btrained, LLC In Alabama.

Overview

4
4
years of professional experience

Work History

HVAC Technician

ACT Heating And Cooling
02.2023 - Current
  • Full installation On Furnaces and Air conditioners
  • Was ride along for service experience on residential
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Assisted in maintenance, repair and installation of ventilation systems.
  • Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.

Pin Chaser

Sunset Bowling
04.2021 - 02.2023
  • Help customers get their shoes and set them up with a bowling lane.
  • Cash register experience by receiving money from bowlers and customers to pay for their games/experience during the bowling alley
  • Fix any problems to knowledge on the pin setters for the bowling alley, such as Fixing stuck and or broken pin setters if Understand the issue and know how to resolve it.
    Help customers with issues with bowling either it being wrong shoes or other customer service.
  • Trained new employees to my best of knowledge of what I can do.
  • Let management know of any complications of machines and had good communication with management, letting them know in advance for time off and availability.

Sales Associate

Kohl's
11.2021 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
    Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Greeted customers, helped locate merchandise and suggested suitable options.
    Recommended accessories and complementary purchases to boost revenue.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
    Increased business sales utilizing Home and kids department knowledge.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Listened to customer needs and desires to identify and recommend optimal products.
    Stocked merchandise, clearly labeling items and arranging according to size or color.

Courtesy Clerk

Albertsons
05.2020 - 04.2021
  • Restocked and organized merchandise in front lanes.
  • Conducted one-on-one training with 3 new employees to teach various store procedures.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Collected more than 300+ shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Helped customers take merchandise out of store and loaded items into vehicles.
    Communicated professionally with colleagues, freelancers and clients.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Implemented and developed customer service training processes.
  • Responded proactively and positively to rapid change.
    Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
    Assisted customers with large purchases by carrying items to vehicles.
  • Gathered and submitted feedback from customers to help managers understand current preferences and buying habits.

Pizza Clerk

Tarantino
07.2019 - 05.2020
  • Trained and assisted new kitchen staff members.
  • Prepared foods and made pizza doughs to assist cooks meet turnaround times on orders.
  • Suggested actionable improvements to streamline training procedures.
  • Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.
  • Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
  • Used kitchen equipment safely and reduced risk of injuries and burns.
  • Offered soft drinks, frozen beverages immediately after processing payments to deliver simple items quickly to customers.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.

Education

High School Diploma -

Billings West High School
Billings, MT
06.2022

Skills

  • Heating Principles Knowledge
  • EPA Requirements Knowledge
  • Leak Checks
  • Air Properties Expertise
  • Installation Expertise
  • Dedicated Team Player
  • Air Conditioning Knowledge
  • Refrigerant Reclaiming
  • Piping and Brazing
  • Thermostat Installation
  • Wire Diagram Interpretation

Timeline

HVAC Technician

ACT Heating And Cooling
02.2023 - Current

Sales Associate

Kohl's
11.2021 - 01.2022

Pin Chaser

Sunset Bowling
04.2021 - 02.2023

Courtesy Clerk

Albertsons
05.2020 - 04.2021

Pizza Clerk

Tarantino
07.2019 - 05.2020

High School Diploma -

Billings West High School

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Daniel Potter