Daniel Pubien
Dallas,Texas
Summary
Dynamic professional with a strong background in customer success and business development. Skilled in data-driven decision-making and problem-solving, successfully driving revenue growth while fostering enduring client relationships. Ready to leverage expertise to enhance service performance and client satisfaction.
Overview
1
1
Language
7
7
years of professional experience
Work History
Senior Customer Success Manager 2
AT&T
Dallas, Texas
04.2023 - Current
- Managed business portfolio exceeding $4 million, driving revenue growth.
- Cultivated client relationships, increasing satisfaction with AT&T products.
- Collaborated with cross-functional teams to resolve customer inquiries, improving resolution times.
- Conducted regular check-ins with customers to assess and optimize service performance.
- Implemented feedback mechanisms to gather valuable insights and preferences.
Realtor
First Step Realty
Miami, Florida
04.2020 - 05.2025
- Negotiated purchase agreements for residential properties effectively.
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
- Collaborated with mortgage brokers, inspectors, and contractors for transactions.
- Maintained current knowledge of laws governing real estate transactions in order to comply with regulations.
Sakes Executive, Mid-Market S1
AT&T
Dallas, Texas
09.2022 - 03.2023
- Conducted market research to identify new sales opportunities and trends.
- Presented product features and benefits to potential clients during meetings.
- Collaborated with marketing teams to create effective promotional materials.
- Analyzed customer feedback to enhance service offerings and improve satisfaction.
Client Solutions Consultant
AT&T
Irving, Texas
02.2022 - 08.2022
- Negotiated contracts and pricing with clients to close deals effectively.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Managed sales pipeline using CRM software for tracking customer interactions.
- Used cold calling and networking to sell products and services.
- Assisted customers with product selection and provided knowledgeable recommendations.
Education
Bachelor of Arts - Business Administration
Florida International University
Miami, FL12-2021
Skills
- Customer success strategies
- Growth strategies
- Business development
- Market research
- Data-driven decisions
- Cross-functional collaboration
- Relationship management
- Software implementation
- Problem solving
- Training and mentoring
Languages
French
Native/ Bilingual
Timeline
Senior Customer Success Manager 2
AT&T
04.2023 - Current
Sakes Executive, Mid-Market S1
AT&T
09.2022 - 03.2023
Client Solutions Consultant
AT&T
02.2022 - 08.2022
Realtor
First Step Realty
04.2020 - 05.2025
Bachelor of Arts - Business Administration
Florida International University