Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Premise technician
AT&T
Overland Park
08.2022 - Current
Installed and maintained telecommunications equipment, ensuring reliable service for residential and business customers.
Conducted regular inspections for compliance with safety regulations and protocols, enhancing operational safety.
Documented service activities and maintained accurate records in company systems to support efficient service delivery.
Field Service Technician III, maintenance technician
Charter Spectrum
Kansas City
02.2016 - 07.2022
Installed and repaired cable infrastructure, enhancing service reliability for customers.
Completed fiber integration and installation, improving network performance and connectivity.
Provided setup and maintenance for VoIP, telephone, cable, and internet systems.
Executed new installations and reconnections of residential services, ensuring customer satisfaction with timely service.
UPS driver
UPS
Higginsville
10.2014 - 01.2016
Coordinated multiple customer deliveries, ensuring prompt and accurate service
Managed daily operations and fostered positive customer relations
Trained new team members on safety protocols and company values
Completed daily safety logs/ performed weekly audits
Education
Graduate diploma - Computer hardware and software
University of Phoenix
Skills
NCTI master installer
Field Service
VoIP
Network installation
Troubleshooting expertise
Service technician
Time management
Customer service experience
Vehicle management
Certification
Master installer, Present
Certified Jones NCTI Master Installer
Timeline
Premise technician
AT&T
08.2022 - Current
Field Service Technician III, maintenance technician