Daniel Quintero
Dania Beach
Summary
Customer Success leader with a proven track record of overseeing $80M+ ARR across the Americas, leading enterprise CSM teams, and actively participating in strategic QBRs and customer meetings. Successfully built CS functions and playbooks from scratch, scaling teams from $200K to $7.5M ARR and driving global AI adoption. Appointed as AI Advocate for a 130-person global CS organization, piloting tools and creating enablement programs for AI integration. Technical expertise in IT operations, recognized for developing solutions to overcome team challenges.
Overview
14
14
years of professional experience
6
6
Certifications
Work History
Manager, Customer Success
Dynatrace
09.2024 - Current
- Manage enterprise CSM team across the Americas, overseeing $80M+ ARR with >110% net retention.
- Remain strategically present in QBRs and customer-facing meetings—partnering with CSMs, Sales, Engineering, Product, and leadership to drive outcomes.
- Asked to lead AI adoption for LATAM; based on results, selected as Global AI Advocate for the 130-person CS organization.
- Created AI enablement programs and playbooks—piloting tools, gathering feedback for AI Center of Excellence, training CSMs on production use.
- Built automation systems adopted across the team: consumption analysis, persona classification, escalation routing—reducing account review time from 30 min to 3 min.
Senior Customer Success Manager
Dynatrace
01.2023 - 09.2024
- Portfolio of $15M ARR across Global Fortune 100 companies with >110% NRR YoY.
- Owned full customer lifecycle—built structured learning paths and adoption roadmaps that compressed time-to-value.
- Created Totango dashboards and Salesforce workflows adopted as standard tools by the broader CS team.
Customer Success Manager II
Dynatrace
11.2021 - 12.2022
- $8M ARR portfolio for Fortune 100 companies with >95% retention YoY.
- Built trusted relationships with CxO stakeholders, translating technical outcomes into business value.
Manager, Customer Success
Wheelhouse IT
07.2014 - 10.2021
- Built the Customer Success function from scratch—created playbooks, defined processes, scaled from $200K to $7.5M ARR with >90% retention.
- Progressed from Onboarding PM → Account Manager → CS Manager, staying hands-on with customer deployments throughout.
- Drove territory expansion through QBRs, compliance expertise, and pre-sales engineering support.
Service Desk Manager
4 Corner IT
01.2012 - 06.2014
- Promoted from Help Desk Intern to Service Desk Manager within 18 months. Managed sysadmin stability across 150 SMBs.
Education
Associate of Applied Science - Information Technology Management
Broward College
Davie, FL06-2014
Skills
- Portfolio Management
- Customer success and GTM strategy
- AI enablement programs
- Team leadership
- Sales partnerships
- Stakeholder engagement
- Renewal forecasting
- Retention optimization
- Product feedback
- Engineering collaboration
- Customer lifecycle management
- Workflow automation
- Process optimization
- Conflict resolution
- Change management
- Data-driven decision making
Tools And Platforms
Claude Code, ChatGPT, Gemini CLI, Abacus AI, M365 Copilot Studio,Lovable, AWS, Azure, GCP, Totango, Salesforce, Zendesk, HubSpot, Salesforce Agentforce, PowerBI, Powerautomate, Supabase, DeepL, Slack, Teams, Zoom, DeepL, MS Office, GSuite.
Languages
English
Full Professional
Spanish
Full Professional
Certification
Dynatrace Associate
Accomplishments
CSM of the year 2024 - Dynatrace NASA
Affiliations
Volunteer, Hispanic Unity of Florida - Citizenship Academic Testing
Timeline
Manager, Customer Success
Dynatrace
09.2024 - Current
Senior Customer Success Manager
Dynatrace
01.2023 - 09.2024
Customer Success Manager II
Dynatrace
11.2021 - 12.2022
Manager, Customer Success
Wheelhouse IT
07.2014 - 10.2021
Service Desk Manager
4 Corner IT
01.2012 - 06.2014
Associate of Applied Science - Information Technology Management
Broward College