Daniel Rajis
Cherry Hill,NJ
Summary
Detail-oriented with strong organizational skills, time management skills and the ability to handle multiple projects simultaneously. Demonstrates a high degree of accuracy and maintains a positive attitude to meet team goals. Committed to consistently surpassing service goals by providing exceptional support for customer needs. Effectively manages incoming and outgoing calls.
Overview
6
6
years of professional experience
Work History
Independent Contractor
Instacart
06.2020 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Increased client satisfaction by delivering high-quality products on time and within budget constraints.
Contact Center Representative
Rutgers University
10.2019 - 01.2020
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
Tele-counselor
Cleveland State University
05.2018 - 06.2019
- Provided customer service to incoming undergraduate students
- Recruitment of new students
- Trained and supervised new employees
- Registration and mailing of documents.
Education
Bachelor of Science - Pre Med Biology
Rutgers University
Camden, NJ01.2020
Bachelor of Science - Pre Med Biology
Cleveland State University
Cleveland, OH05.2019
Skills
- MS Excel
- Word
- PowerPoint
- Client Relationship Building
- Multitasking Abilities
- Organizational Skills
- Problem-Solving
- Decision-Making
- Attention to Detail
- Excellent Communication
- Analytical Thinking
Timeline
Independent Contractor
Instacart
06.2020 - Current
Contact Center Representative
Rutgers University
10.2019 - 01.2020
Tele-counselor
Cleveland State University
05.2018 - 06.2019
Bachelor of Science - Pre Med Biology
Rutgers University
Bachelor of Science - Pre Med Biology
Cleveland State University