Shannon Day Bartlett-Oliver
Realty One Group
PHOENIX,USA
33
years of professional experience
-Accomplished business owner and operations leader with extensive experience in franchise management, strategic planning, financial oversight, and business development. -Proven success directing all aspects of a hydraulic and industrial hose service franchise, driving revenue growth, profitability, operational efficiency, and exceptional customer satisfaction. -Broad background in administrative management, public relations support, marketing and advertising, client relations, research, editing, vendor management, and database administration. -Demonstrated ability to manage multiple priorities and complex projects simultaneously while consistently meeting critical deadlines. -Strong analytical, problem-solving, and time management skills with a track record of implementing practical solutions to improve business performance. -Experienced in building and maintaining long-term client and vendor relationships across commercial, industrial, construction, manufacturing, transportation, and municipal sectors.
Work History
Realtor – Independent Contractor
1 Year 7 Months- Managing complex files in the sale and purchase of homes and commercial properties.
Owner/President
21 Years 9 Months- Led overall business strategy, budgeting, forecasting, and profit-and-loss (P&L) management.
- Developed and executed sales and marketing initiatives that expanded market share and strengthened customer relationships.
- Recruited, trained, mentored, and managed office staff, service technicians, and sales personnel, fostering a high-performance, safety-focused culture.
- Oversaw fleet operations, inventory management, purchasing, and vendor relationships to maximize efficiency and control costs.
- Built long-term partnerships with key commercial and industrial accounts through exceptional customer service and responsive solutions.
- Ensured compliance with franchise standards, OSHA regulations, and company policies while maintaining high operational quality.
- Negotiated contracts and pricing agreements with customers, suppliers, and service providers.
- Analyzed financial and operational metrics to improve productivity, increase profitability, and support sustainable business growth.
- Implemented process improvements and technology solutions that streamlined operations and enhanced service delivery.
- Represented the business within the local community, industry organizations, and networking groups to generate new business opportunities and strengthen the company's reputation.
- Core Competencies
- Executive Leadership
- Business Operations Management
- P&L Management
- Strategic Planning
- Business Development
- Sales & Account Management
- Team Leadership & Employee Development
- Customer Relationship Management
- Operations & Logistics
- Inventory & Supply Chain Management
- Budgeting & Financial Analysis
- Contract Negotiation
- Process Improvement
- OSHA & Safety Compliance
- Franchise Operations
Realtor – Independent Contractor
21 Years- Managing complex files in the sale and purchase of homes and commercial properties.
Advertising / Marketing Coordinator / Office Manager
8 Years- Coordinate the marketing and advertising of sales team for Arizona Foothills Magazine, Arizona Foothills Custom Homes Magazine, The Boulders Magazine and Estates West.
- Manage lists, revenues and receivables of Account Executives.
- Handle vendor reports and coordinate vendor mailing lists to ensure timely deliveries.
- Assist in the collection of research data for editorial pieces.
- Serve as Calendar-of-Events Editor to research and write state events in monthly calendar.
- Perform accounts payable/receivable and invoicing.
- List million dollar properties throughout the Western United States on Estates West website.
- Coordinate Audit Statements with The Audit Bureau of Circulations.
- Manage Newsstands Sales.
- Human Resources manager for 28 employees at Media That Deelivers, Inc.
- Implement special events for clients, charitable events and publications.
Accounts Customer Service Manager
1 Year- Handled and resolved all customer service issues.
- Assisted clients and prospective clients with account inquiries.
- Furnished new product/service offerings information.
Sales Representative
1 Year- Performed sales related strategies required in offering MCI services to prospective buyers.
- Worked with clients to ensure customer satisfaction.
Education
Associate of Arts - Business Administration And Management
Real Estate Sales Person License
High School Diploma
Skills
PC and Macintosh
MS Word
MS Excel
MS Publisher
ACT Database
Syteline CRM
Quickbooks
Internet
Philanthropy
- YMCA Ahwatukee Foothills Strong Kids
- American Cancer Society
- Susan G. Komen Race for the Cure
- Multiple Sclerosis Association
- Phoenix Children’s Hospital
- Breast Cancer Ladies Luncheon
- Phoenix Body Positive
Timeline
Realtor – Independent Contractor
Realty One Group
01.2025 - CurrentRead More
Owner/President
Pirtek Sky Harbor
07.2004 - 04.2026Read More
Realtor – Independent Contractor
Capri Realty
01.2004 - 01.2025Read More
Advertising / Marketing Coordinator / Office Manager
Media That Deelivers, Inc.
01.1996 - 01.2004Read More
Accounts Customer Service Manager
Bank of America
01.1995 - 01.1996Read More
Sales Representative
MCI Worldcom
01.1994 - 01.1995Read More
University of Phoenix
Associate of Arts from Business Administration And Management
Read More
Arizona School of Real Estate
Real Estate Sales Person License
Read More
Mesa Community College
High School Diploma
Read More