Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Travis Mosher

Lubbock,TX

Summary

“Any sufficiently advanced technology is indistinguishable from magic.” to quote Authur C. Clarke. My passion as an IT professional is to make this quote as irrelevant as possible, being able to bolden the line between magic and technology, and to show individuals that technology is here to work for you, making life easier, and if you just have a helping hand to guide you through the processes and issues and mistakes, we all benefit. Everyday, I get the privilege to learn something new about the processes and inner workings of the IT infrastructure, and how that affects end user experience. I have been in the IT field for over 4 years now, and I have loved everything that I have learned and I can't wait to start to learn more.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Independent IT Contractor

Tree Tech
12.2023 - 11.2024
  • Started my own business in the Village of Ruidoso, NM
  • Centered the business around great customer service and being able to help residents with a wide range of IT issues, installations, recommendations, etc, in their homes, or place of business
  • Would take calls, emails, and texts to assist the customers and create the work tickets
  • Worked with customers on the best times that they are available, and would schedule these times and provide efficient time management
  • Always showed up on time and always was prepared for the job at hand
  • Utilized my own vehicle to transport equipment and materials necessary for the job at hand
  • Jobs spanned from cutting the cable bill and setting up a Roku device with streaming services, helping a local gas station with multiple printer issues, also setting up a local church with satellite internet and a new wireless camera system, just to name a few of the jobs
  • Always documenting everything that you do for a customer into a reliable device, so that if a customer asks for help again, you have a great understanding of the issue beforehand

IT Contractor, Desktop Field Technician

Optum Healthcare
03.2023 - 12.2023
  • Network cutovers from Optum Care to UnitedGroup Healthcare in their 10 clinics around Albuquerque/Rio Rancho
  • Implemented new WAP’s, switches, UPS batteries, etc into the existing clinics
  • Patch panel and switch management
  • Experience racking and unracking servers, switches, firewalls, etc into the rack-mount environment
  • On-site IT help when tickets/major incidents come in for my region of Albuquerque clinics
  • PC imaging (PXE), updating, replacing, and recycling computers and IT equipment
  • Troubleshooting new network issues in the new network environment for the nurses and physicians
  • Working with multiple IT teams for solutions to network/application problems after the network cutovers
  • Clear and consistent customer on-site service to the providers and nurses that work in the clinics

IT Support Technician – Tier 2

J and J Technical Services (NuMSP)
08.2020 - 03.2023
  • On-site visits to work hands-on with devices that are currently in production or that are being implemented, provided car for transport
  • Experience mounting various types of network devices into the network closets
  • Assigned to tickets escalated by the Tier 1 team
  • Relied on for expert diagnosis and analysis of issues and implementation of solutions to these issues
  • A member of the project team, that implements solutions to larger production issues within our client’s company structures
  • Designated as the Business Continuity and Disaster Recovery expert for the Southwest region, being the go-to technician for Backup and recovery operations, as well as Anti-Virus deployment and management
  • Assisting other technicians, working them through issues to help them better understand the problem at hand, while also increasing their IT troubleshooting skills

IT Support Technician – Tier 1

J and J Technical Services (NuMSP)
06.2020 - 08.2020
  • Answer and assist all incoming calls to the support center and creating tickets for the requests
  • Create/manage/complete all tickets that are sent into the support center email address within the best possible time
  • Document client specific process into ITGlue (Information database in the cloud) for future references
  • Work with Vendors and support to work issues or to implement IT solutions
  • Must prove to have excellent time management and scheduling skills
  • Working an On-Call rotation within the Team to provide 24/7 support to clients
  • Provide great customer service every client, every ticket
  • Do not like to waste a client’s time
  • Must be able to show a broad range of IT and troubleshooting skills (workstation setups, Patching, AntiVirus, Internet safety, Vendor-Specific troubleshooting, etc.)

Education

BBA - Management Information Systems

University of New Mexico
Albuquerque, NM
12.2019

Skills

  • Outstanding Customer Service
  • Amazing Company Leadership
  • Excellent Communication Skills
  • Expert PC Troubleshooting
  • On-site Support / Remote Support
  • IT Asset Management
  • IT Compliance to Policy
  • Windows Operating Systems
  • Active Directory
  • PC Imaging
  • Vendor Management
  • ConnectWise Manage / Automate
  • ServiceNOW Ticket System
  • ScreenConnect Remote Support
  • Bomgar Remote Support
  • VoIP Administration
  • Microsoft Office Administration
  • Microsoft Exchange Administration
  • Google’s G-Suite Administration
  • Fortinet Firewall Experience

Certification

  • Business Continuity and Disaster Recovery Certification - Datto IT Solutions

Timeline

Independent IT Contractor

Tree Tech
12.2023 - 11.2024

IT Contractor, Desktop Field Technician

Optum Healthcare
03.2023 - 12.2023

IT Support Technician – Tier 2

J and J Technical Services (NuMSP)
08.2020 - 03.2023

IT Support Technician – Tier 1

J and J Technical Services (NuMSP)
06.2020 - 08.2020

BBA - Management Information Systems

University of New Mexico

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Travis Mosher