Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Daniel Ray

Sparks,NV

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Lead Mobile Technician

PC Service Center
10.2021 - Current
  • Enhanced customer satisfaction by providing timely and efficient device repairs.
  • Assisted customers with troubleshooting tips over the phone, minimizing downtime for their devices.
  • Performed comprehensive device evaluations to provide clients with detailed repair estimates and options.

Technician

All Mobile Matters
03.2019 - 04.2020
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Education

GED -

Pima Community College
Tucson, AZ
01.2017

Skills

  • Customer Service
  • Parts Inventory
  • Hardware Repair
  • Technical Support
  • Problem Solving
  • Software Debugging

Accomplishments

Programmed controls and automated behavior that led Palo Verde Magnet High's Robotics team to victory in 2017.

Timeline

Lead Mobile Technician

PC Service Center
10.2021 - Current

Technician

All Mobile Matters
03.2019 - 04.2020

GED -

Pima Community College

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Daniel Ray