Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

De'Andre Stewart-Thomas

Paterson,NJ

Summary

Versatile, hardworking employee that is able to adapt to fast paced work environment. Eager to secure entry-level IT position. Also eager to learn and develop new skills while applying previous skills to achieve the company goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Mobile Technician

Assurant
Totowa, NJ
06.2022 - 11.2022
  • In charge of diagnosing, trouble shooting and repairing iOS and Android mobile devices
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Fulfilling and accepting incoming and outgoing shipping manifest
  • Providing great customer service to those to aren’t tech savvy
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • WISE/APPLE certified
  • Troubleshooting Apple, Samsung, LG devices
  • Installed and configured new devices and system components.
  • Answered questions and provided information to customers about new software or hardware.

Asurion Mobile Technician

Premise Link
Saddle Brook, NJ
10.2019 - 01.2022
  • Fix devices such as Apple, Samsung, LG, etc
  • Traveled to Customers home or business to provide fast and efficient service to make sure customers needs are met
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Open to answer any mobile related questions and provide great customer service
  • Managing inventory in the warehouse making sure all items are accounted for.

Asurion / Vivint Technician

Direct Sat USA
Fairfield, NJ
09.2018 - 10.2019
  • Install home security systems such as indoor and outdoor cameras, motion detectors, door/ window sensors, etc
  • Maintained quality assurance and customer satisfaction objectives.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Executed diagnostics, troubleshooting and evaluations on security and mobile device equipment.
  • Travels to customers home or business to complete task
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Make sure that customers mobile devices are fully functional and customer is satisfied before I depart
  • Open to answer any mobile related questions and provide great customer service.

Assistant Manager

T-Mobile
Franklin Lakes, NJ
11.2017 - 09.2018
  • In charge of morning and closing paper work
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • In charge of transaction paper work and equaling out discrepancies
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Training incoming employees on how to sell
  • Made sure to be knowledgeable on all the latest technology
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Training new employees
  • In charge of weekly evaluations on employee performance
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Education

No Degree - Electrical Engineering

Passaic County Community College
2015

High school diploma or GED -

Paterson Cs For Sci Tech
06.2013

Skills

  • Mac / Windows OS
  • IOS
  • Equipment Maintenance/repair
  • Critical Thinking
  • Android
  • Data Connectivity
  • Field Service
  • Operating System Management
  • Help Desk
  • Analysis skills
  • Software troubleshooting
  • Active Directory
  • Complex Problem-Solving
  • User Support
  • Mobile Device Management
  • Electronic Components

Certification

WISE Level 2 technician


Google IT Support Specialist

Timeline

Lead Mobile Technician

Assurant
06.2022 - 11.2022

Asurion Mobile Technician

Premise Link
10.2019 - 01.2022

Asurion / Vivint Technician

Direct Sat USA
09.2018 - 10.2019

Assistant Manager

T-Mobile
11.2017 - 09.2018

No Degree - Electrical Engineering

Passaic County Community College

High school diploma or GED -

Paterson Cs For Sci Tech

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De'Andre Stewart-Thomas